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Job summary

Main area
Operational Services
Grade
Band 7
Contract
Fixed term: 10 months (Ends March 2027 to meet the needs of the service.)
Hours
Full time - 37.5 hours per week
Job ref
001-AC187-0526
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
St David's Children's Centre
Town
Canton, Cardiff
Salary
£50,129 - £57,365 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Cardiff and Vale University Health Board logo

Care Group Operational Service Manager

Band 7

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

 


 

Job overview

This post is fixed term/secondment for 10 months due to service needs ending March 2027  

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. 

Are you an excellent team player, able to use your first-class communication and organisational skills to lead the delivery of a diverse work programme? Do you have excellent leadership skills? Are you looking for an opportunity to play a pivotal role in service development and improvement initiatives? Do you thrive when helping to improve services for users? 

If so we have an exciting opportunity for an Operational Service Manager for our Complex Needs and Disability Care Group, within the Children, Young People and Families Directorate. You will play a lead role in the seamless operational functioning of our clinical services, taking line management responsibility for designated staff and lead responsibility for key senior administrative/ operational management duties required to maintain and develop services in line with local and national initiatives and priorities.

 The successful candidate will have a track record of supporting teams to deliver high quality outcomes.

Main duties of the job

The post holder will be directly responsible for the operational day to day management of the Care Group, including management of the delegated budget organisation of staff resource, management of workflow and performance of the Care Group (linking in with relevant professional/heads of department as required).  They will provide leadership to the teams and promote high professional standards of care whilst upholding and embedding quality and safety of services. The post holder will be: 
•    Responsible for the development, implementation and monitoring of continuous improvement initiatives 
•    Ensure that quality standards are met, maintaining a consistently high standard of patient/client care and ensuring the patient is at the centre of all initiatives
•    Be a role model, demonstrating strong leadership behaviours and competencies to drive operational quality improvement 
•    The operational manger will use their own initiative to support the Care Group in its objectives to deliver timely access targets and standards to the full range of Care Group services
•    To support clinical teams to ensure all patients are given treatment, in a timely fashion and all outcomes are appropriately reviewed and followed up 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support. 

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

You will hold responsibility for the achievement of defined targets and standards against the key performance and quality indicators through performance monitoring and project management, and the delivery of service and quality improvement programmes within the Care Group. You should be able to interpret data identifying areas for development and work with the clinical leads to improve patient flows through services to ensure targets are met without compromising service user experience.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Skills

Essential criteria
  • Critical thinker, able to present evidence and challenge convention.
  • Excellent organisational skills
  • Ability to communicate at all levels within the UHB and partner agencies
  • Ability to achieve desired outcomes by influencing others
  • Performance management skills
  • Strong prioritisation skills with the ability to manage competing demands
  • Ability to plan and organise a broad range of complex activities, adjusting plans as required
  • Able to influence, negotiate and build working relationships
  • Ability to analyse, and present data/information to influence decisions related to service delivery and development.

Experience

Essential criteria
  • Demonstrable operational management experience
  • Experience of effective staff management.
  • Experience of liaising with and managing diverse groups of people.
  • Experience of working with internal and external stakeholders and multi-disciplinary teams.
  • Successful management of change and service modernisation
  • Successful performance management
  • Experience of patient safety, quality and patient experience management
Desirable criteria
  • Experience of working in Community NHS Setting
  • Experience of team development

Experience

Essential criteria
  • Post-graduate diploma in relevant subject or equivalent demonstrable experience
  • Management qualification

Personal Qualities

Essential criteria
  • Ability to motivate staff and provide professional leadership.
  • Self-motivated, highly organised
  • Focussed and results oriented and can lead and deliver through others
  • Ability to cope with high levels of pressure
  • Able to adapt to rapid change

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Katie Simpson
Job title
Deputy General Manager
Email address
[email protected]
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