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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent: Please note that there are various hours available per week, weekdays and weekends included. Some shifts take place within the out of hours period.
Hours
Part time - 21 hours per week (Various shifts and hours per week available. Shifts take place over weekdays and weekends, some shifts take place within the out of hours period.)
Job ref
001-AC225-1225-A
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
Cardiff Royal Infirmary
Town
Cardiff
Salary
£24,833 per annum pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Cardiff and Vale University Health Board logo

Dispatcher/Receptionist

Band 2

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

 


 

Job overview

We are looking for permanent Receptionist/Dispatcher's to join and expand our existing multi-disciplinary Team to cover a range of shifts across Cardiff Royal Infirmary and Barry Hospital.

 

Main duties of the job

About the role:

Working within a busy environment you will be responsible for recording patient arrivals, answering calls, preparing clinics and handling confidential information. Successful candidates will be required to dispatch appointments appropriately, including home visits. 

You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. This role will include working unsociable hours, and there will also be a requirement to work during bank holiday periods.

 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is  “Caring for People, Keeping People Well”, and our  vision is that every person’s chance of leading a healthy life should be equal.   As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing.    We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research.   Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.    

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions.    Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline.  Whether city life or rural living, Cardiff  and the Vale offers the best of both worlds.

Detailed job description and main responsibilities

 

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

 

CAV 24/7 - ‘Right place, First Time’

Urgent Primary Care access is changing in Cardiff and Vale. What is CAV 24/7? A comprehensive ‘Phone First’ service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of ‘right place, first time’.

About you:

Previous reception experience would be highly advantageous, however if you have previous customer service and administration experience (ideally gained within a healthcare environment) we are waiting to hear from you.

You will be required to have good communication skills, be computer literate and the ability to work well under pressure, the ability to stay calm will be essential.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Full duties are included within the Job Description for this role.

Person specification

Experience

Essential criteria
  • Experience working with the public
  • Experience working within a receptionist role
  • Previous IT experience
Desirable criteria
  • Work within a Clinical Setting
  • Knowledge of PC based systems/operations

Skills

Essential criteria
  • IT Skills
  • Good communication and organisational skills
  • Evidence of working within a team
Desirable criteria
  • Prior knowledge / use of Adastra

Education

Essential criteria
  • Educated to basic level - GCSE

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Lorelei Buck
Job title
Co-ordinator
Email address
[email protected]
Telephone number
02921 845721
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