Job summary
- Main area
- Clinic Co-ordinator - Paediatrics
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (day time)
- Job ref
- 001-AC172-0825
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- Children's Hospital for Wales
- Town
- Cardiff
- Salary
- £25,313 - £26,999 per annum, pro rata.
- Salary period
- Yearly
- Closing
- 04/09/2025 23:59
Employer heading

Clinic Co-ordinator - Paediatrics
Band 3
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
The Child Health Department is looking to appointment and enthusiastic Clinic Co-ordinator to support the delivery of services within our department.
The successful post holder will be a highly motivated team player with previous reception experience with sound administrative skills. Computer literacy is essential for the role. You will be self-motivated and organised and have a flexible approach to work. You will have excellent verbal and written communication skills. A clear understanding of confidentiality issues and being able to work to deadlines is also required. The role will include general database work and administrative duties including cover for colleagues within the Child Health Outpatients Department at times of service need.
If you are interested in joining a highly motivated team that strives to deliver a patient focused, high quality service then we would like to hear from you.
Main duties of the job
The main responsibility of this role is to ensure the organisation and delivery of patient’s information to a high standard and in a timely manner.
You will work closely with administrative staff, Consultants and other Medical Staff to provide a comprehensive Clinic Co-ordinator/outpatient service and support the administrative aspects of the role.
You will work as part of an integral outpatients team within a busy department.
The ability to speak Welsh is desirable for this role. Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Sound educational background
Desirable criteria
- Educated to GCSE standard or equivalent
Experience
Essential criteria
- Experience required of working within an office environment
Desirable criteria
- Previous experience of working in the NHS or similar environment
- Knowledge of PMS and data entry
Skills
Essential criteria
- Excellent telephone manner
- Good communication skills
Desirable criteria
- Experience of working with members of the public
- Welsh speaker
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Mo Fletcher
- Job title
- Paediatric Outpatients Access facilitator
- Email address
- [email protected]
- Telephone number
- 029 2184 7845
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