Job summary
Employer heading
Senior Mental Health Telephone Triage Clinician 111 Press 2
Band 6
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health
and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic
objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in
the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the
next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
- We are kind and caring
- We are respectful
- We have trust and integrity
- We take personal responsibility
As an organisation we strongly believe that it is vital our leaders exhibit the behaviours and values that we expect from all our staff.
We are a teaching Health Board with close links to the university sector, and together we are training the next generation of healthcare professionals, while working on research that will hopefully unlock the cures for today’s illnesses
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
Are you a registered Mental Health Nurse, Social Worker or Occupational Therapist with extensive mental health experience, looking for a new opportunity to work in an organisation that will help you develop and achieve your goals to become the best you can be? If so, you're in luck
We are proud to announce the implementation of the telephone based Mental Health Triage, 111 Press 2 service within Cardiff and the Vale. This is a new service, which has been integrated into the existing 111/ CAV24/7 service, and has been developed for people in mental health distress, to provide access to mental health support 24/7. Individuals calling 111 Press 2 are of all ages and have a broad range of mental health presentations including common mental health conditions (e.g. anxiety, low mood, emotional distress) and acute/major mental illness conditions (e.g. psychosis, bipolar disorder, high risk suicidal behaviours).
This service has a skill mix which will ensure callers can access the right level of advice and support for their condition and be connected to the best form of help, whether this is support with self-management, following existing care plans or onward referral to a mental health service (Inc. 3rd sector partner services) for routine, urgent or emergency intervention.
Main duties of the job
You will work within the existing CAV 24/7, who are the providers of Urgent Primary Care within Cardiff and Vale UHB, and operates 24-hours-a-day, seven-days-a-week, on a 7.5-hour shift basis, within this historic Cardiff Royal Infirmary.
You will provide support and lead the Band 5 (non-registrant) Mental Health and Wellbeing Practitioners, in assessing and triaging all mental health needs including common mental health problems and those more complex, acute, and high-risk presentations.
You will independently assess and provide high quality advice and care, and make decisions based on the individuals identified needs, to connect the patient to the right health care provision in a timely way, whilst ensuring excellent delivery of care through agreed clinical standards and frameworks.
You will liaise closely with both Primary and Secondary Care Mental Health Services and Third Sector Organisations to ensure cohesive and purposeful pathways of care. There will be an expectation to produce evidence that can be used to inform future service design and commissioning of services. This will include using outcome measures, and promoting the highest possible utilisation of the service.
We would welcome you to come and visit in advance.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Registered with professional body
- Educated to Degree level plus post grad/ registration experience
Knowledge
Essential criteria
- Evidence of Continuing Professional Development within a mental health setting.
- Specialist knowledge of mental health in relation to crisis, mental health crisis assessments and risk assessments
- Demonstrable clinical knowledge and experience of mental health.
- Risk assessment and the management of risk.
Desirable criteria
- Teaching/ mentorship
- Motivational Interviewing skills
- Good understanding of the barriers and challenges that people with serious mental health issues face
- Brief Interventions/ solution focused
- Some understanding of the issues affecting people from black and ethnic minority communities
Experience
Essential criteria
- Sufficient post registration mental health experience
- Assessment of people presenting with mental health problems
- Experience of prioritising tasks within a busy and pressured environment
Desirable criteria
- Working in a primary care setting
- Working in a crisis care setting
- Working within a multi-agency community setting
- Experience in facilitating wellbeing sessions with colleagues.
- Experience of working with people across the lifespan.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Lynne Vincent
- Job title
- 111 Press 2 Clinical Manager
- Email address
- [email protected]
- Telephone number
- 02921 845716
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