Job summary
- Main area
- Training
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 001-AC064-0425-A
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- Woodland House
- Town
- Cardiff
- Salary
- £26,928 - £29,551 per annum
- Salary period
- Yearly
- Closing
- 24/06/2025 23:59
Employer heading

IT Training Officer
Band 4
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
The ideal candidate must be dynamic, resilient and have a flexible approach to working, along with excellent communication and organisational skills.
Experience in the training / delivery / support of digital technologies is essential as well as experience with Digital implementation projects. The role will act as a first-line system administrator and trainer for many patient systems.
The role will contribute to the delivery of local and national IT strategies at all levels across the Health Board. This will be through the training, support and implementation of a range of digital projects - in co-operation with the Implementation Team Manager - to drive service efficacy. Training and support will be focused on releasing benefits envisaged in the strategies and business plans from both the NHS Wales Informatics Service and Cardiff and Vale UHB Digital Services.
Main duties of the job
The successful candidate will be an excellent communicator and proven IT Trainer, you will demonstrate the ability to successfully work in a team that operates within tightly defined timescales and deliver outcomes to meet the team and organisational targets. You will also be a team player and do whatever it takes to get the job done.
Training – Provide advice, instruction and training in all settings (one-to-one, training room and larger seminar rooms). Develop and delivery of Digital training provision for the Health Board. Assist the Senior IT Training and Implementation Officer to facilitate the rolling programme of training, devise new training documentation in response to Health Board and service demands
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
Support - Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementations Team Manager and key stakeholders during the ‘go-live’ phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.
Project - Assist Project Management Office in completing Business Analysis for new project requests. Meeting with requesters and key stakeholders in order to complete a comprehensive project brief for delivery to the Project Management Office. See JD for further details
Person specification
Qualifications
Essential criteria
- Training qualification, degree, diploma or equivalent experience at relevant level.
- Extensive training experience - deliver advice, instruction and training on a wide range of training solutions from one-to-one, classroom groups, large scale seminar presentations
Desirable criteria
- Expert knowledge to support local and national systems used by the Health Board and the Welsh Government (RTT) rules that unpin them to facilitate effective and accurate systems training and support.
Essential
Essential criteria
- Proven track record in training, support, project and change management
Desirable criteria
- - Project Experience - Articulate and professional when dealing with Health Board Managers, Clinicians and service users
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Matthew Pryor
- Job title
- Implementation Manager
- Email address
- [email protected]
- Telephone number
- 02920 747747
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