Job summary
- Main area
- IT
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC193-0825
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Ty Glan yr Afon
- Town
- Cardiff
- Salary
- £31,516 - £38,364 per annum
- Salary period
- Yearly
- Closing
- 09/09/2025 23:59
Employer heading
IT Support Technician
Band 5
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
Digital Health and Care Wales (DHCW) has embarked on a transformative project to reimagine the ground floor of our Cardiff office at Tŷ Glan-yr-Afon into a state-of-the-art Digital Futures Lounge. This multifunctional space will serve as a hub for digital inclusion, user-centred design, skills development, and collaborative innovation. To support the successful delivery and ongoing operation of this initiative, we are seeking a dynamic and technically adept professional to join our team.
This role will be pivotal in ensuring the seamless integration, support, and optimisation of advanced Audio Visual (AV) technologies across hybrid meeting spaces, collaboration zones, and digital showcase areas. The successful candidate will work closely with cross-functional teams to deliver a user-focused, accessible, and future-ready environment that reflects the ambitions of the Welsh Government’s Digital Strategy and DHCW’s commitment to inclusive digital transformation.
This role also includes assisting in the development, maintenance and support the relevant systems for the Cardiff locality team in accordance with specifications / operational requirements of NHS Wales.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Support the technical implementation of AV and hybrid meeting technologies across the Digital Futures Lounge and other DHCW facilities, ensuring seamless user experiences.
Collaborate with internal teams, external suppliers, and stakeholders to deliver integrated solutions aligned with DHCW’s digital strategy and accessibility standards.
Support the configuration, deployment, and maintenance of meeting room devices, digital signage, and collaboration tools.
Provide hands-on support and troubleshooting for AV systems, ensuring minimal downtime and high availability.
Contribute to the development of user guides, training materials, and onboarding sessions to promote confident use of the space and its technologies.
Monitor system performance and user feedback to drive continuous improvement and innovation.
Support project planning, procurement, and vendor coordination activities as required.
Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):
Microsoft Windows 11 & 10 (Operating System)
Microsoft 365 (Click To Run, Office, Visio, Project)
GP Clinical Systems (Cegedim Visions, EMIS Web, TPP SystmOne)
GP Managed Print Service (Hewlett Packard)
Authentication Services (Azure Directory)
Deployment Services (SCCM, InTune, WSUS)
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Regularly researching and evaluating of new AV and Information and IT technologies to establish their benefit to the work undertaken by DHCW.
Assisting in testing of AV and IT applications to ensure that the systems developed meet the stated business requirements.
Work autonomously within this role defining how the requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.
Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders.
Person specification
Qualifications and Knowledge
Essential criteria
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
- Commitment to continuing professional development for self
- ITIL Foundation Certificate or demonstrable equivalent experience
- Good general knowledge of common hardware and software applications
- Knowledge of: MS Active Directory, MS Windows Server, MS Exchange
Desirable criteria
- Registered with a relevant informatics professional body
- PRINCE2 foundation or demonstrable equivalent experience
Experience
Essential criteria
- Experience in providing relevant technical support at the appropriate level
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Nathan John
- Job title
- Operations Manager
- Email address
- [email protected]
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