Detailed job description and main responsibilities

Main Duties and Responsibilities 
1. The Security Patrol Officer will proceed immediately to attend calls for 
assistance involving:
 Those in fear of violence
 Scenes of actual or suspected crime where personal injury is involved; 
and
 Crime in progress
2. All other calls for assistance will be dealt with in order of priority. If 
such enquiries cannot be addressed within one hour, the Security 
Patrol Officer will give an explanation for the delay to a caller.
3. To respond to calls from ward staff to deal with Patients, Visitors who 
are being violent, abusive or disruptive, assess the situation and take 
the appropriate action to resolve the situation taking all relevant factors 
into consideration.
4. To occasionally assist Medical and Nursing staff in the use of, 
moderate safe holding of patients using the minimum force following 
the successful completion of the 2 day Older people course for Safe 
Holding V&A
5. To provide an escort service to members of staff moving around the 
hospital after dark.
6. To provide an escort service for the movement of cash and valuables.
7. Ensure that the Policies and procedures of the Health Board and any 
other partners, which affect the security of their property and safety of 
employees and patients, are carried out.
8. Locate any interference to perimeter/ground floor protection as soon as 
possible and report.
9. Provide a support service to staff who have been the victims of crime, 
keeping them informed of any developments in the investigation by 
Police or security service.
10.Provide advice to patients and clients.
11.Complete time sheets or similar work records/responsible for storage of 
data, security of CCTV data.
12.Log all incidents of crime. All crimes reported to, or discovered by, the 
Security Service will be investigated by the Security Management 
team/or the police depending upon the circumstances.
13.When an arrestable offence, in particular theft, criminal damage or 
serious assault has taken place or is taking place on Health Board 
premises, the Security Patrol Officer will detain any person:
 Who is committing or, with reasonable cause, is suspected to be in the 
act of committing such an offence; or
 Who, with reasonable cause, is suspected of having committed such 
an offence, if one has actually been committed?
14.Initially investigate the surrounding circumstances to any suspect 
packages, which are discovered abandoned or placed within the 
complex.
15.Respond to intruder alarms, inspect for signs of break-in, search for 
suspects, and liaise with the control room and police.
16.Assist in all emergencies outside normal working hours, unless relieved 
by a senior manager or the night nurse practitioner.
 Question and establish the bona fides of persons found unescorted in 
non-public areas who are not displaying valid identity badges.
 Prevent unauthorised persons gaining access to the premises. If they 
do, bring about eviction from site as quickly and unobtrusively as 
possible.
17.Surveillance will be maintained, by CCTV cameras, of the perimeter of 
the site and other public and strategic areas to prevent and detect 
crime. This facility will be used in conjunction with routine and strategic 
patrols.
18.Check the external doors and ground floor windows of premises out of 
working hours to ensure they are secure.
19.To respond immediately to all fire calls, taking action in line with the 
Health Board fire policy, to minimise risk to life and assets. 
20.Protect buildings, along with their contents, from fire damage by 
patrolling, exercising vigilance, raising the fire alarm, fighting fire and 
reporting fire hazards to the Fire and Safety Officer and Head of 
Department concerned.
21.Ensure that fire-fighting equipment is in place and not obstructed. Any 
obviously unserviceable equipment should be reported to the Fire and 
Safety Officer for repair or replacement.
22.Report any obstruction of corridors or fire escapes to the person in 
charge at the location concerned and in writing to the Fire and Safety 
Officer.
23.During Major incidents the Security Patrol Officer/control Room 
Operative will, where appropriate, restrict access to the site; regulate 
the movement of traffic and pedestrians; liaise with the police, fire 
brigade and other emergency services; assist in the search of buildings 
and any other matter involving the preservation of life and prevention of 
danger.
24.Receive reports of lost property and accept found personal property for 
safekeeping. Assist in the maintaining of the register of lost and found 
property. Take active steps to trace the owners and restore their 
property.
25.Strive to reduce any fear of crime that may be held by staff and to this 
end all Security Patrol Officers will individually visit every patient 
treatment area, making their presence known to staff.
26.Exercise constant vigilance to detect any potential hazard likely to 
endanger patients, visitors or staff; deal appropriately with such 
hazards by diverting people from the location; report the incident to 
whichever departments and / or Emergency Service is responsible for 
dealing with the problem, and make sure that the area remains 
protected until they arrive and remove the hazard.
27.Routinely pay attention to all water, gas and electrical installations in 
communal areas to detect breakdowns and wastage. Report any 
incident requiring immediate action in the interest of safety, security or 
economy.
28.Be alert at all times to any spillages, discarded rubbish, general 
cleanliness issues, broken glass, graffiti, or any other matter that may 
impact upon the image and state of the hospitals and grounds as seen 
by staff and general public. Such matters to be reported to the 
appropriate manager able to rectify the situation.
29.When on duty in the central control room, support the security patrol 
officers responding to any incident using the CCTV and radio system. 
Monitor critical, intruder alarms, and panic alarms and provide 
assistance, support and advice to callers on the telephone.
30.Drive the Health Board security vehicle between sites, or to other 
locations, on Health Board business as and when required. 
31.Enter report of incidents and crimes on the official form provided.
32.Cover all sickness, absence, annual leave at all Health Board locations 
when required.