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Job summary

Main area
IM&T/DH&I
Grade
Band 6
Contract
16 months (Fixed term/secondment due to funding until 30th September 2026)
Hours
Full time - 37.5 hours per week
Job ref
001-AC075-0525
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
University Hospital of Wales
Town
Heath Park Way
Salary
£37,898 - £45,637 per annum
Salary period
Yearly
Closing
15/05/2025 23:59

Employer heading

NHS

Network Support Officer WiFi

Band 6

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed


 

Job overview

A new and interesting opportunity is available for a motivated person to join the Network Team at the University Hospital of Wales, Cardiff as a Network Support Officer Wi-Fi. This is a fixed term position until 30/09/2026.

We are looking for a Network Support Officer within the Wi-Fi team. This role will support the development and implementation of Electronic Prescribing and Medicines Administration ePMA application and Digital Wireless Improvements throughout the UHB. The role is suitable for someone with a strong technical knowledge of wireless technologies to support the Wi-Fi improvement project.

The post holder will be expected to be an active member of the Network Team responsible for being proactive and reactive to IT network issues across the Health Board, specifically wireless, providing an effective support function within the Network Team of the Health Board

The successful candidate will need to be able to learn new systems quickly and be able to adapt to modern technologies as they are introduced by the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

This post is for a technically skilled Network Support Officer (Wi-Fi) who has knowledge and experience to help with the setup and maintenance of the wireless network to support Digital Wi-Fi Improvements as well as such systems as Electronic Prescribing and Medicines Administration (ePMA).

The successful candidate must have excellent organizational, problem- solving, and communication skills. They must be able to work under pressure and have the ability to work well in a team setting to maintain a high level of service.

This post is fixed term/secondment due to funding, until 30th September 2026.   If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.  

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria
  • Degree or equivalent experience
Desirable criteria
  • Relevant technical networking qualifications such as BICSI, CCNP, CCDP or other recognised network qualification

Experience

Essential criteria
  • Sufficient experience of exposure to Cisco Systems Hardware, Software and Services - in particular Wireless products
  • Sufficient experience of troubleshooting network faults in large-scale enterprise networks
  • Significant experience of designing and implementing LAN cabling infrastructures for large scale building projects
Desirable criteria
  • Experience of I.T. systems in a hospital environment.
  • Exposure to clinical I.T. systems.
  • Significant experience of designing combined voice and data infrastructure cabling systems

Skills

Essential criteria
  • Detailed knowledge of scaleable physical infrastructure design requirements and techniques for wireless, fibre and copper based solutions
  • Detailed knowledge of the latest copper & wireless networking standards, in particular the design requirements for Wireless and Category 5e/6a installations
  • Good working knowledge of Wireless technologies, IP and associated protocols, including DHCP, SNMP and DNS
  • Good working knowledge with Cisco WLC’s, Survey, Planning and Management Tools (Catalyst Centre, Prime, Ekahau, AirMapper etc)
  • Good working knowledge of Cisco Wireless 2.4 and 5GHz and latest standards
Desirable criteria
  • Good working knowledge of Cisco Prime infrastructure and/or Cisco Catalyst Center (DNA)
  • Working knowledge of CastleRock SNMPc or equivalent eg SolarWinds
  • Knowledge of commonly used application protocols e.g. HTTP, SMTP, Telnet, FTP, etc.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Jason Turvey
Job title
Deputy Network Manager Wi-Fi
Email address
[email protected]
Telephone number
029 20 7144012
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