Job vacancy: Directorate Support Administrator (Apprenticeship), Digital Health and Care Wales, Location to be confirmed at interview

Job summary

Main area

Administration

Grade

Band 3

Contract

Fixed term: 24 months (due to the needs of the service (Apprenticeship).)

Hours

Full time
Flexible working

37.5 hours per week

Job ref

025-AC170-0825

Employer: Digital Health and Care Wales
Employer type: NHS
Site: Hybrid working
Town: Location to be confirmed at interview
Salary: £25,313 - £26,999 per annum, pro rata
Salary period: Yearly
Closing: 14/08/2025 23:59

Directorate Support Administrator (Apprenticeship)

Band 3

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Detailed job description and main responsibilities

Communications

Provide prompt, professional support using Teams, email, and face-to-face contact.
Relay messages accurately; handle complex meeting details.
Respond to queries clearly and empathetically, especially complaints.
Liaise with internal/external stakeholders and draft replies when needed.
Welcome visitors and offer directions or assistance.

Digital & Information

Assist the Directorate team with admin duties: minute-taking, agenda prep, updating logs and SharePoint.
Maintain accurate records in line with legal and data protection standards.
Create reports, spreadsheets, and presentations using Microsoft Office tools.
Keep digital files organised and up to date; archive documents when necessary.
Enter data into various systems and keep training records current.
Ensure patient/service user confidentiality is upheld.

Finance & Assets

Monitor and replenish stationery stock as needed.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and Knowledge

Essential criteria

Good general education
Educated to GCSE or equivalent level
NVQ level 3 or equivalent in relevant subject e.g. administration.
Understanding of confidentiality

Desirable criteria

Knowledge of NHS structures and processes
Knowledge of ways of working in digital organisations

Experience

Essential criteria

Administrative/secretarial experience.
Experience of working in a busy office environment.
Maintaining computerised and paper record keeping systems.

Desirable criteria

Administrative role within health care environment.
Experience of administrative support to a senior manager

Skills and Attributes

Essential criteria

Dedication and a positive attitude towards your work
Willingness to learn new skills.
Good communication and interpersonal skills with a courteous and professional manner
Ability to prioritise work in a developing environment of competing priorities.
Understand the importance of confidentiality
A drive to make improvements
Ability to make full use of IT to facilitate e-working, proficiency in the use of Microsoft Office software including Outlook, Word, Excel, and PowerPoint
Advanced keyboard skills

Desirable criteria

Formal minute taking in a health care environment
Confident – able to use own initiative and demonstrate assertiveness when necessary
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

For further information regarding Digital Health and Care Wales please see our website: https://dhcw.nhs.wales/

Gold Award for Corporate Health Strategy

Stop Smoking Wales is the NHS Smoking Cessation Service in Wales

Mindful employer. Being positive about mental health.

The University of Wales Trinity Saint David - Prifysgol Cymru Y Drindod Dewi Sant

The Chartered Institute for IT - Reward the professionalism of your team, define and accelerate career paths, and recognise your organisation’s commitment to advancing technology.

Employer pledge demonstrating a commitment to change how we think and act about mental health

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name: Nathan Griffiths
Job title: Assistant Directorate Manager
Email address: [email protected]

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Job summary

Employer heading

Directorate Support Administrator (Apprenticeship)

Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications and Knowledge

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills and Attributes

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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