Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Secondment: 5 months
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC282-1125
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £27,898 - £30,615 per annum
- Salary period
- Yearly
- Closing
- 23/11/2025 23:59
Employer heading
Business Support Administrator
Band 4
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
This role is a fixed term/ secondment until 31 March 2026 to cover a period of absence.
The successful candidate will join the Information Programmes Management Team to provide comprehensive, confidential administrative, clerical and business support, to include elements of project support within the Clinical Directorate.
Main duties of the job
The successful candidate will act as a point of contact for the team, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
Developing and maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the team.
To provide administrative support including when appropriate to all team members to support a range of department initiatives.
This post is secondment for 5 months due to - meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
We are looking for candidates who can demonstrate proven experience and strong skills in the following areas:
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The right candidates will be highly literate, have experience of delivering in an Informatics environment and ideally, have a working knowledge of how information and technology support the delivery of patient services throughout NHS Wales.
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Excellent interpersonal, communication and organisational skills.
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Providing a diary management service with the ability to resolve conflicting diary appointments and schedules.
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Manage, organise, facilitate and support the planning of complex meetings, events, and conferences.
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Preparation of agendas and minutes, taking appropriate follow-up action as required, and maintaining action logs, risk registers and decision logs.
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Provide an effective and efficient professional service when liaising with colleagues, partners, and the public.
Project support skills – able to monitor progress against defined aspects of projects and business processes, identifying problems or opportunities, and take the necessary action. Good problem-solving skills and the ability to work under pressure
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- HNC or first part of foundation degree in relevant field or equivalent experience
- Good knowledge of secretarial and administrative procedures and systems
Desirable criteria
- Registered with a relevant professional body
Experience
Essential criteria
- Demonstrable experience in an administrative role.
- Previous experience of working with financial systems and/or purchasing of goods or equipment.
- Previous experience of dealing with customers, clients and/or members of the public.
- Experience of communicating at all levels.
- Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Experience of transcribing and minute taking
Skills and Attributes
Essential criteria
- Good knowledge of MS Office Suite
- Awareness of policies and procedures relating to dealing with confidential data both personal and organisational
- Thorough understanding of office procedures
- Working knowledge of filing/data systems including records management
- Ability to work on own initiative and manage own workload
- Advanced keyboard skills
- Good organisational skills
- Ability to work to deadlines and under pressure
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Rebecca Gould
- Job title
- Planning and Coordination Officer
- Email address
- [email protected]
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