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Job summary

Main area
IT
Grade
Band 8a
Contract
Fixed term: 12 months (secondment due to funding)
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
025-AC178-0825
Employer
Digital Health and Care Wales
Employer type
NHS
Site
Hybrid working
Town
Location to be confirmed at interview
Salary
£56,514 - £63,623 per annum
Salary period
Yearly
Closing
26/08/2025 23:59

Employer heading

Digital Health and Care Wales logo

Information Governance DPO Support Manager

Band 8a

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable. 

Job overview

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING

We have an exciting secondment opportunity within the Clinical Directorate, for an experienced IG professional to join the DPO Service team, to lead a new cluster support service. 

What the role involves: 

This role will provide senior level support within the Information Governance team, providing expert Information governance advice and guidance to stakeholders across a number of projects and programs.  

You will focus on the development, delivery and maintenance of the new DPO Cluster service and wider DPO Service delivery, supporting a range of primary care cluster projects and programs of work.  

What we are looking for: 

  • Subject Matter Expertise in Data Protection and a clear understanding of Primary Care Information Governance is essential. 
  • Data protection qualifications to practitioner level. 
  • You will have excellent communication and influencing skills. 
  • We are looking for someone who takes the initiative and is skilled in maintaining relationships with a broad range of internal and external stakeholders.  
  • Significant Experience in a similar role, would be advantageous. 
  • The role will require an individual who is organised with strong managerial skills. 

You will be working as part of a dynamic and friendly team to raise the profile of data protection and information governance by supporting services across Wales.  

Main duties of the job

As senior member of the information governance team and a subject matter expert in your field you will be responsible for the overall management of key information governance services, specifically DHCW’s Data Protection Officer service for Clusters, along with providing support to the wider Data Protection Officer service for General Medical Practices (GMP’s) and Community Pharmacies. The ideal candidate must be dynamic and have a flexible approach to working, along with excellent communication and organisational skills, in order to provide a first-class service.   

Day to day you will be responsible for managing all aspects of the service including: 

  • Deputising for the IG Service Manager  
  • Supporting the development and maintenance of the cluster service workstream  
  • Managing the DPO Cluster Service and ensuring robust work plans are in place.  
  • Supporting the implementation of standardised ways of working across information governance teams.   
  • Providing expert level data protection advice to all internal and external stakeholders. Meeting with and working with project / programme leads to identify and find solutions to significant IG related risks and issues. 
  • Developing and approving IG support materials/policies and processes to support the delivery of work programmes. 
  • Guiding and mentoring staff to allow key risks to be identified and providing direct advice, and undertaking work, to resolve significant risks and issues.

Working for our organisation

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information.

DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care. 

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation. 

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Managing the Delivery of the DPO cluster Service across NHS Wales. 

Significant Experience in Information Governance and subject matter knowledge are essential for this role. NHS Information Governance and/or working in a Primary Care setting are desirable but not essential.  

This role will have a base of any of our DHCW Offices.   

Part-time, job share and/or flexible working options are also available.

Due to geography and spread of our service you will be required to have a flexible approach to work and be able to travel on occasions to various sites across Wales as required; this may require overnight stays. 

Person specification

Qualifications and Knowledge

Essential criteria
  • Educated to Masters level or equivalent level of experience or working at a senior level in a specialist area
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience / training
  • Practitioner Certificate in Data Protection
  • Evidence of post qualifying and continuing professional development
Desirable criteria
  • Registered with a relevant informatics professional body
  • Comprehensive knowledge and understanding of the NHS, or other healthcare systems and services, including the political, strategic, and operational environments in which they operate.

Experience

Essential criteria
  • Experience in the field of Information Management/Governance
  • Experience managing a successful team
  • Experience of developing and implementing new and complex plans and strategies for an operational service
  • Experience of budget responsibilities, including working knowledge of financial processes
  • Experience and understanding of change management processes
  • Evidence of developing and implementing national policy and guidance
  • Working in and experience and understanding of the requirements of a statutory organisation in respect of current IG legislation
Desirable criteria
  • An appreciation of public sector services, issues and priorities
  • Experience in delivering training

Skills and Attributes

Essential criteria
  • Demonstrate leadership skills in complex environments
  • Advanced knowledge of information sharing issues and able to relate these to both public and third sector organisations
  • Good presentation skills for conveying complex concepts
  • Developed communication skills for delivering key messages to a range of stakeholders across both the public and third sector organisations, some at a very senior level.
  • Ability to use informed persuasion to influence others across multiple organisations
  • Sound judgement and decision making involving highly complex facts or situations across organisations.
  • High level of political awareness capable of understanding the wider objectives and context within the current Welsh Government guidance and strategy
  • Excellent written and oral communication skills, including the ability to use tact and persuasion.
  • Able to prioritise tasks and deliver to key areas and to deal with difficult and challenging circumstances, and to find solutions to fit all
  • Able to identify assess and evaluate risks.
Desirable criteria
  • Ability to travel throughout Wales
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh

Employer certification / accreditation badges

Apprenticeships logoAge positiveWork With Me - A commitment to becoming a more inclusive business for disabled peopleGold Award for Corporate Health StrategyImproving working livesStop Smoking Wales is the NHS Smoking Cessation Service in WalesGood Recruitment CollectiveStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer.  Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementDisability confident employerRemploy CymruThe University of Wales Trinity Saint David - Prifysgol Cymru Y Drindod Dewi SantThe Poppy FactoryDying to Work CharterThe Chartered Institute for IT - Reward the professionalism of your team, define and accelerate career paths, and recognise your organisation’s commitment to advancing technology.Federation for Informatics Professionals - A collaboration between the leading professional bodies in health and care informatics supporting the development of the informatics profession.Armed Forces CovenantEmployer pledge demonstrating a commitment to change how we think and act about mental healthCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Cora Suckley
Job title
DPO Service Manager
Email address
[email protected]
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