Job summary
- Main area
- IT
- Grade
- Band 8b
- Contract
- Fixed term: 6 months (FTC/Secondment to 31 March 26 due to funding)
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC242-1025
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £65,424 - £76,021 per annum
- Salary period
- Yearly
- Closing
- 14/10/2025 23:59
Employer heading
Directorate Manager
Band 8b
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
Are you an experienced leader looking for your next challenge? We are seeking a dynamic and strategic individual to join the PCMH Directorate as a Directorate Manager (Band 8b) on a 6-month secondment. This is a fantastic opportunity to play a pivotal role in shaping the future of digital health and care services across Wales.
Main duties of the job
- Provide strategic and operational management for all services within the Directorate, ensuring delivery of key performance targets including financial balance, IMTP, quality, and regulatory compliance.
- Lead and deliver success across a range of key deliverables, including service efficiency, quality, workforce, and effectiveness.
- Support the Director in facilitating the cultural and transformative move to Product as part of DHCW’s strategic direction.
- Embed agile delivery and Product methodology within Directorate teams.
- Develop and maintain robust management systems to ensure KPIs are met.
- Oversee budget setting, financial management, and resource allocation.
- Foster effective communication and engagement with staff, stakeholders, and external partners.
- Lead service reviews, manage capacity, and secure additional funding for service development.
- Ensure compliance with DHCW policies, governance, and quality standards.
- Participate in the DHCW On Call Rota and support the wider NHS Wales objectives.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
Essential:
- Significant experience in a Service Manager or Senior Delivery Manager role, ideally within the NHS or health sector.
- Extensive knowledge of service or product delivery, with a track record of embedding agile methodologies.
- Master’s degree or equivalent experience in a relevant discipline.
- Strong leadership, strategic, and operational management skills.
- Excellent communication, stakeholder engagement, and presentation abilities.
- Evidence of continuous professional development.
Desirable:
- Experience of training in and application of agile methodology, service management, and staff/resource management.
- Knowledge of NHS Wales and the wider health sector.
- Welsh language skills (Level 1 or above) are desirable.
Other Requirements:
- Commitment to diversity and inclusion.
- Ability to work flexibly in a hybrid environment and participate in the on-call rota.
- Willingness to travel across Wales as required.
Person specification
Qualifications and Knowledge
Essential criteria
- Extensive knowledge of service delivery or product delivery.
- In-depth knowledge of agile methodology, coaching and training.
Experience
Essential criteria
- Significant experience in a Service Manager or Senior Delivery Manager role.
Desirable criteria
- Significant knowledge and understanding of the NHS, including the political, strategic and operational environment in which it operates.
Skills and Attributes
Essential criteria
- Evidence of undertaking presentation to groups.
- Ability to work under pressure addressing multiple priorities.
- Ability to earn the respect of key staff groups (e.g. clinical or technical staff)
Desirable criteria
- Able to demonstrate situations where effective leadership and management skills have been used.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Marged Cother
- Job title
- Deputy Director for Primary Care
- Email address
- [email protected]
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