Job summary
- Main area
- IT
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC038-0226
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £56,514 - £63,623 per annum
- Salary period
- Yearly
- Closing
- 05/03/2026 23:59
Employer heading
Lead Product Owner
Band 8a
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
We’re looking for a Lead Product Owner to work directly with our product teams as they design and deliver digital services that support preventative, community, and primary care across Wales, with a particular focus on digital services such as dental and optometry.
This is a hands-on product leadership role. You won’t be leading from a distance. You’ll be embedded with designers, developers, engineers, data specialists, and senior stakeholders. Your role is to set a clear product vision, shape strategy, understand user needs, and work closely with multidisciplinary teams to make sure we’re building the right things and delivering real value.
Main duties of the job
What you’ll be doing
- lead product vision and direction: shaping strategy, defining roadmaps, and ensuring every product decision aligns to user needs and organisational priorities.
- work in the open with multidisciplinary teams: collaborating closely with delivery managers, user-centred design professionals, and engineering teams to turn insight into working services.
- champion user centred design: bringing evidence, research, and data into decision-making to make sure our products meet real user needs across Wales.
- coach and grow capability: mentoring other Product Owners and contributing to a strong product culture across the organisation.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
What we’re looking for
- proven experience leading complex digital products, ideally across the full product lifecycle and in fast‑paced, cross‑team environments.
- strong product management expertise with the ability to translate user needs, technical considerations, and strategic goals into clear, prioritised roadmaps.
- confidence engaging senior stakeholders while staying close to teams and delivery, ensuring clarity and alignment at every level.
- a collaborative, user-focused mindset: someone motivated by helping teams build meaningful, high-quality public services that make a difference.‑quality public services that make a difference.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification
Qualifications and Knowledge
Essential criteria
- Practitioner of Agile working with multi-disciplinary teams.
- Expert at managing multiple products that can be especially complex, high risk or sensitive.
- Evidence of continuous professional development
- Educated to Master’s level or equivalent qualification / experience
Desirable criteria
- Working knowledge of the NHS or the Health sector.
- Understanding and knowledge of health service terminology and information requirements
Experience
Essential criteria
- Significant experience of working in a digital development role.
- Experience applying highly developed specialised knowledge, supported by pertinent theoretical knowledge and applicable practical experience, across a range of work methods and practices.
- Proven experience in the analysis, design development and product management of digital systems.
- Proven record in the delivery and support of major digital products and services.
- Proven product management ability.
Desirable criteria
- Experience in coaching and mentoring staff; specifically agile and multi-disciplinary teams.
- Excellent understanding of translating business/functional requirements into specialist technical specifications and complex operational digital products and services.
Skills and Attributes
Essential criteria
- Proven experience of working in product and service development.
- High quality written and verbal communication skills with excellent presentation skills.
Desirable criteria
- Welsh Language Skills are desirable level 1 or above in understanding, speaking, reading, and writing in Welsh
- In depth understanding of the information and service delivery needs of NHS Wales
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Ayala Gordon
- Job title
- Service Owner
- Email address
- [email protected]
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