Job summary
- Main area
- IT
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC046-0226
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £48,527 - £55,532 per annum
- Salary period
- Yearly
- Closing
- 12/03/2026 23:59
Employer heading
Senior Application Operations Engineer
Band 7
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
The Welsh Admin Portal (WAP) allows users in the Local Health Board’s Medical Records teams will seamlessly interact with the local Patient Administration Service (PAS) resulting in the referral being created in the PAS electronically. Subsequently in conjunction with the Welsh Clinical Portal (WCP) and Welsh Care Records Service (WCRS) the WAP application generates the necessary information needed for a Consultant to prioritise the referral. WCP provides electronic updates back to WAP and WCCG and stores the updated referrals in WCRS. WAP is used to manage the progression of the referral in PAS through to being ready for booking.
We are looking for talented, enthusiastic and motivated individuals to join our Software Applications team supporting this major National software application that forms the backbone of the NHS in Wales.
Someone who has had either grass roots experience of the Welsh Admin Portal or has helped develop or support equivalent systems in the past you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users. You will take responsibility for leading all operational aspects of the Welsh Admin Portal.
Main duties of the job
We are looking for software professionals who have the enthusiasm, creativity and skill to support an application and software that helps Clinicians deliver better patient care. We want people who consider software as a craft and are diligent in producing robust working software that meets the needs of users.
Our approach to learning is by doing and from day one your focus will be on helping us deliver software to users. We will provide you with the opportunities to ask for help and guidance but we also encourage you to have the enthusiasm, drive and aptitude to also develop your skills independently and become an effective senior team member.
As someone has had either experience of the Welsh Admin Portal or has helped develop equivalent systems in the past you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the WelshPAS application performs to the requirements of its users. You will take responsibility for leading the operational and developmental aspects of the Welsh Admin Portal.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
This is an excellent opportunity for those with extensive operational IT experience who wish to work at a national level. Understanding a broad range of infrastructure and software technologies is essential to this post as is an excellent understanding of Problem, Change and Release management. You will be required to:
-
Management, operation support and development of the Welsh Admin Portal
-
Line management responsibilities for a team of application operations engineers
-
Configuration and performance of the solution
-
Becoming the subject expert to provide guidance and technical advice to colleagues and NHS staff
-
Managing change requirements
Other areas of the role will be to work with our customer organisations, Welsh Government and other health services to help lead us in the future direction of referral systems in Wales as well make sure the current system always remains operational.
If you would like to discuss this vacancy, please contact [email protected]
Person specification
Qualifications and Knowledge
Essential criteria
- Master’s degree in a relevant professional field (e.g. IT, Computer Science), or equivalent qualification or experience.
- Knowledge gained through practical experience relevant to application operations, IT service management, or digital service delivery.
- Commitment to continuous professional development
Desirable criteria
- FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification.
- Professional registration, such as Registered IT Technician (RITTech).
- Theoretical and specialist knowledge, such as gained with the following: o Relevant ITIL certifications
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential criteria
- Significant experience in application operations or IT service management within a complex organisational environment
- Proven ability to manage and support complex IT applications, including coordinating change, incident, and release activities
- Experience of working in multidisciplinary teams to prioritise tasks, resolve complex issues, and deliver measurable service improvements.
- Experience of analysing operational and performance data to generate insights that inform service delivery and support continuous improvement.
- Familiar with applying relevant IT standards to ensure systems meet legal and regulatory requirements.
- Familiar with using incident management tools and principles to track, escalate, and resolve issues quickly.
- Proficient in managing services to meet quality, security, and performance standards.
- Proficient in managing business, data and cyber security risks ensure reliable, secure, and compliant service delivery
- Experience of leading inclusive meetings where everyone can contribute and decisions are recorded.
- Experience of coaching others by adapting guidance to support different learning needs and levels of independence.
Desirable criteria
- Familiar with working in a DevOps environment, enhancing collaboration between development and operations to support continuous delivery.
- Experience of using AI tools to support routine tasks, improve accuracy, and inform decision-making.
- Experience of applying Agile methods to plan, coordinate, and deliver IT or operational tasks.
Skills and Attributes
Essential criteria
- Supervisory skills to set clear expectations and achievable deadlines and offer regular support to others.
- Technical agility to quickly learn new technologies, stay updated on trends, and understand their commercial use.
- Conceptual thinking to make sense of complex or unclear problems by spotting patterns, developing insights, and trying ideas.
- Planning and organisation skills to allocate resources effectively, adapt plans as needed, anticipate risks, and set clear timelines.
- Decision-making skills to make timely, informed decisions by balancing priorities and risks, considering long-term impact and working with others to ensure inclusive outcomes.
- Collaboration skills to build shared understanding across teams and disciplines, respecting differing constraints and goals to drive effective teamwork.
- Effective communication skills—verbal, written, or assistive—to share information clearly and respectfully across diverse audiences.
Desirable criteria
- Welsh language skills are desirable, at level 1 or above, in understanding, speaking, reading and writing in Welsh.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Dhilushka Maheswaran
- Job title
- Senior Product Specialist
- Email address
- [email protected]
List jobs with Digital Health and Care Wales in Administrative Services or all sectors