Job summary
- Main area
- IT
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC092-0525
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid
- Town
- Location to be decided at interview
- Salary
- £54,550 - £61,412 per annum
- Salary period
- Yearly
- Closing
- 15/05/2025 23:59
Employer heading
Senior Infrastructure Engineer (Cloud)
Band 8a
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
We are recruiting a talented Senior Infrastructure Engineer (cloud) to join the core NHS Wales national ICT team at Digital Health and Care Wales (DHCW). This role will implement, provide ongoing support and actively look for optimisations for DHCW presence in public cloud. You will work alongside other Senior Infrastructure Engineers, Senior Technical Architects and report to the Lead Infrastructure Engineering Manager. You must have both excellent technical skills and appreciation of the cloud finances. Appropriate training plans will be provided for successful candidates to cloud based roles to enhance existing skills and knowledge.
Successful candidates will be:
- An excellent Engineer, with ability to both lead and mentor junior staff and act as a team player.
- Succinct at absorbing technical information and providing accurate meaningful performance reports.
- Capable of managing tasks in a timely manner
- Skilled in IAC technologies
- Highly skilled in either Azure or GCP
- An excellent communicator (presenting and authoring) to wide audiences.
- Have an appreciation of finances within a technical environment.
- Passionate follower of the ITIL framework, to support policies and processes for service build and delivery.
- Adapted at negotiating and relationship building with a variety of stakeholders.
Main duties of the job
- Responsible for managing the implementation, operation, monitoring, support, maintenance, and ongoing service improvement and optimisation for the infrastructure cloud team.
- Responsible for providing advice and expertise relating to risk, quality, policies, procedures, and standards for operational infrastructure relating to cloud services.
- Responsible for the management, spend of budget allocation, including suggested optimisations to improve financial outlook, without impacting service resilience or security
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
The role is responsible for the commissioning, decommissioning and support of the operational solutions and services within the team’s control. This can be achieved through:
- Helping to develop, manage and maintain the team portfolio of national infrastructure services and/or products.
- Operational support for their team’s IT products and services.
- Assisting in the managing of the workload, performance, and development of the team of IT operations specialists by helping build capability to deliver against targets.
- Helping manage third-party provision of IT operational services or products within the team.
- Provide expertise to programmes and projects, persuading and negotiating with a range of stakeholders to achieve positive outcomes.
- Assist in the development of architectural solutions for IT operational solutions, throughout service/product life cycles.
- Ensure that services are provided in accordance with agreed SLA/OLAs and delivered within agreed budgets.
- Responsible for KPI reporting and executing performance management within the post holder’s sphere of responsibility.
- Participate in the organisational out of hours on call rota to ensure continuity of service.
- Provide assurance that products and services are secure and match operational needs.
- Ensure maximum benefits to patient care are delivered and maintained through the delivery of IM&T.
Person specification
Qualifications and Knowledge
Essential criteria
- Masters and / or equivalent skills and experience.
- In depth knowledge of Service Provision standards and their application (ITIL particularly).
- Comprehensive understanding of the use of modern Information Technologies and how they contribute to improved systems, ICPs, and services to patients.
- In depth understanding of the business processes for product(s) for which the post holder is responsible.
Desirable criteria
- PRINCE2 Project Management Accreditation.
- ITIL certification.
- Experience of working in an NHS/Healthcare or Public Sector environment.
Experience
Essential criteria
- Significant experience working in Information and IT.
- Proven management record of successful and substantial software development and implementation.
- Proven record in delivery of operational and strategic infrastructure services and their dependencies.
- Good communication and presentation skills.
- Experience of influencing stakeholders to attain results.
- Experience in leadership and managing teams.
- Knowledge and experienced in computer and systems architecture – particularly Service Orientated Architecture.
- Financial budget management experience.
- Knowledge of management of information, IT and business dependencies.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Daniel Nash
- Job title
- Cloud Engineering Manager
- Email address
- [email protected]
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