Job summary
- Main area
- Planning and Performance
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 082-AC060-0825
- Employer
- Health Education and Improvement Wales
- Employer type
- NHS
- Site
- Ty Dysgu
- Town
- Nantgarw
- Salary
- £31,516 - £38,364 per annum
- Salary period
- Yearly
- Closing
- 07/09/2025 23:59
Employer heading

Project Support Manager
Band 5
We are committed to promoting inclusion at HEIW and we welcome applications from everybody recognising the value that diversity brings to our workforce. To work in the UK, candidates who are not UK or Republic of Ireland (ROI) nationals require sponsorship via a Skilled Worker Visa, unless they have permission to work via another route. Please note that HEIW does not currently hold a licence to appoint skilled workers from overseas by sponsoring them to work in the UK. If successful, candidates from outside of the UK or ROI would be responsible for obtaining their own sponsorship or visa to enable them to work for HEIW - Work in the UK.
Job overview
The Project Support Officer will provide administrative, coordination, and technical support to the Strategic Implementation Lead and senior colleagues across the Digital and Data Directorate. The role supports the delivery of a range of data and digital projects aligned to organisational priorities.
The post holder will assist with the planning, creation and checking of documentation, and monitoring of project workstreams, taking responsibility for defined tasks or elements of projects as delegated. This includes preparing and maintaining project documentation, supporting progress tracking, reporting and assisting with benefits realisation activities.
Working closely with senior colleagues, the role contributes to the effective management of project governance processes, risk and issue tracking, and reporting. The post holder may also provide guidance or training to team members and stakeholders on project tools, systems or processes as required.
Main duties of the job
Leads on specified elements of project management, which may vary, based on project priorities.
The post holder is a key member of the team supporting the progress and status of projects and initiatives, including risk management, working closely with relevant managers, as required.
Supports, facilitates, and monitors progress of projects and identifies risks, reporting to the Programme / Project manager.
Working for our organisation
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Educated Degree level in a relevant subject or equivalent experience.
- Knowledge of techniques for planning, monitoring, and controlling projects.
- Project management qualification such as Prince2 or commit to work towards this within the first 12 months.
- Evidence of ongoing personal development
Desirable criteria
- Knowledge of change management
- Knowledge of NHS digital standards, information governance and data management frameworks.
Other
Essential criteria
- Ability to travel around Wales in a timely manner.
Experience
Essential criteria
- Experience of working in a digital project or programme environment working on multiple projects.
- Experience of creating and maintaining project documentation and understanding its importance.
- Experience of report writing to show progress and performance.
- Experience of collaborative working with other organisations, colleagues, suppliers and customers in the delivery of aims and objectives.
- Experience communicating to non-technical audiences.
- Experience of working within a team environment to collaboratively delivery a project successfully.
- Experience facilitating and contributing to stakeholder engagement.
Desirable criteria
- Previous NHS experience or other public sector bodies.
- Previous experience of managing successful data or digital projects in the NHS.
- Previous experience in evaluating and analysing information.
Skills and Attributes
Essential criteria
- Good communication skills including evidence of dealing with senior colleagues and involving other stakeholders from within and external to the organisation.
- Ability to confidently present a range of information to different stakeholders, including non-technical audiences.
- Strong verbal and written communication skills. Good minute-taking and report writing skills.
- Strong organisational and planning skills, with the ability to manage competing priorities.
- Proficient in Microsoft Office and collaborative tools such as Microsoft Teams or SharePoint.
- Ability to learn and apply new digital tools and systems.
- Ability to work under pressure and as part of a team in a demanding environment.
- Ability to recognise when to seek appropriate assistance from colleagues.
Desirable criteria
- • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Emily Morris
- Job title
- Strategic Implementation Lead
- Email address
- [email protected]
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