Job summary
- Main area
- Sexual Violence
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 7.5 hours per week (Commitment to one full weekend per month on call)
- Job ref
- 001-ACS241-0926
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- Cardiff Royal Infirmary
- Town
- cardiff
- Salary
- £28,819 - £31,626 per annum pro rata
- Salary period
- Yearly
- Closing
- 20/09/2026 23:59
Employer heading
Day Crisis Worker
Band 4
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job overview
Make a Difference When It Matters Most
This is a unique opportunity to play a pivotal role in someone's journey towards safety, recovery, and empowerment. As a Crisis Worker, you will be one of the first professionals that clients encounter following a traumatic experience, offering immediate emotional support, practical guidance, advocacy, and reassurance during some of the most difficult moments of their lives.
Why Join Us?
This is more than a job. It is an opportunity to make a genuine and lasting impact on the lives of vulnerable individuals in your community.
Main duties of the job
As a Crisis Worker, you will:
- Provide immediate emotional and practical support to individuals accessing the SARC.
- Ensure clients understand their options and can make informed decisions about their care and next steps.
- Coordinate referrals and provide access to specialist support services.
- Advocate for clients and help them navigate the process.
- Maintain accurate records and contribute to safeguarding processes.
- Participate in a rota that provides responsive support to people when they need it most 24 hours of the day 365 days of the year
- Have excellent communication skills with our partner agencies
- Be able to complete a full forensic clean of the area to standards which meet ISO 15189 Forensic Accreditation Standards
Who We're Looking For
We are looking for individuals who are:
- Empathetic, non-judgemental, and committed to supporting survivors of sexual violence.
- Skilled communicators with the ability to build trust and rapport.
- Able to remain calm and professional in emotionally challenging situations.
- Passionate about delivering person-centred, trauma-informed care.
- Comfortable working independently while contributing to a collaborative team.
Whether you have experience in crisis intervention, advocacy, safeguarding, social care, victim support, mental health services, or a related field, we would love to hear from you.
Every contact matters. Every conversation can make a difference. Every survivor deserves to be heard.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Educated to NVQ level 4 or above
- Relevant experience in mental health setting, criminal justice system, domestic violence setting
Desirable criteria
- Counselling skills
Special knowlege
Essential criteria
- understand the role of SARC
- knowledge of safeguarding procedures
Desirable criteria
- experience of working with victims of crime
experience
Essential criteria
- Experience of working with vulnerable adults or children
- Experience of working in a multi disciplinary team
- Experience of making decisions and taking appropriate action
Desirable criteria
- Experience of working in a trauma setting
- experience of working with victims of crime
Skills
Essential criteria
- Excellent interpersonal and communication skills
- Ability to work on own initiative
- Able to treat people with respect and dignity with an empathic and non judgemental manner
- Able to communicate with distressed service users and their supporters
- Able to use IT effectively
Personal Qualities
Essential criteria
- Excellent interpersonal and communication skills
- Able to show compassion and empathy
- able to work in a confidential environement
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Tracey Cooper SARC Manager
- Job title
- SARC Manager
- Email address
- [email protected]
- Telephone number
- 02920335795
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