Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 100-AC147-0626
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Glangwili General Hospital
- Town
- Carmarthen
- Salary
- £28,819 - £31,626 per annum
- Salary period
- Yearly
- Closing
- 08/06/2026 23:59
- Interview date
- 16/06/2026
Employer heading
Senior Clerical Officer (Ward Administrator)
Band 4
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
We are looking for candidates with appropriate qualifications and experience to join our team in the Pre Assessment Department Glangwili Hospital.
The post holder will need to have excellent communication skills and will act as first point of contact for all non-clinical issues on behalf of the team and the general public that are booked into the department. The post holder will also liaise with Health Board staff at all levels and outside contractors / suppliers.
An exceptional eye for detail and excellent organisational skills are also expected for this role and you will be required to demonstrate initiative in planning your own workload, in a way that supports the work of the department and team.
Our Organisational Values are the foundation of the Health Board’s culture, and should be demonstrated on a day to day basis in all that we do.
Main duties of the job
This role calls for someone with strong communication skills, both written and verbal, along with good IT knowledge and the ability to stay organised and plan effectively. You will be a supportive and proactive team member who enjoys helping things run smoothly and efficiently.
In this position, you will be responsible for arranging patient bookings to ensure clinics run as effectively as possible, balancing both patient demand and clinic capacity. You will make sure that all necessary notes and paperwork are prepared and available in good time for each clinic, and help to plan clinics based on the staff available on any given day. Working closely with outpatient and waiting list teams, as well as colleagues across the wider hospital, you will play an important role in keeping booking and admission processes running seamlessly.
You will also manage phone calls, taking clear and accurate messages from patients and sharing important information with nursing staff where needed. A key part of the role is proactively monitoring patient pathways to help avoid delays or breaches, and raising any concerns promptly with the team leader.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interview will be held on 16/06/2026.
Person specification
Qualifications and Knowledge
Essential criteria
- RSA/OCR III or equivalent demonstrable experience of typing plus experience of a full range of duties working in an administrative / office environment
- Knowledge of Medical / Healthcare Terminology
- Experience working with the relevant IT systems. (WPAS/WCP)
- Knowledge of admission process and Patient Access policy (RTT)
Experience
Essential criteria
- Experience of working in NHS.
- Working knowledge of patient database systems.
- Experience in use of Microsoft Office (outlook, excel, word)
- Experience in dealing with the public.
Language Skills
Desirable criteria
- Welsh speaker (Level 1)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Sarah Evans
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01554783717
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