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Job summary

Main area
Mental Health
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
100-ACS093-0725
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Cwm Seren PICU
Town
Carmarthen
Salary
£24,433 - £26,060 per annum
Salary period
Yearly
Closing
23/07/2025 23:59
Interview date
07/08/2025

Employer heading

Hywel Dda University Health Board logo

Nursing Support Worker (Mental Health)

Band 3

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

The Nursing Support Worker is a vital part of the Multi Disciplinary Team. Acting under the direction of registered nurses, the Nursing Support Worker is responsible for engaging in a variety of interventions with patients. These range from direct, compensatory nursing care, working in accordance with observation and engagement policies, monitoring physical health and engaging in psychosocial interventions in the wider community and in the patient’s own home. 

The Nursing Support Worker contributes to the patients’ recovery pathway in a number of key ways. They provide the patients with role modelling as regards effective and reciprocal communication and relationships. 

In Secure services the Nursing Support Worker is central to maintaining the necessary balance to ensure that the environment is both therapeutic and secure. 

Multi disciplinary assessments and mutually agreed Care and Treatment Plans rely heavily on information gained via the direct patient contact that the Nursing Support Workers provide. 

Main duties of the job

The post holder will work across secure services in-patient wards and may be required to work adult MH in-patient wards, carrying out tasks involving the following:

  • The post holder will work with individuals with mental health and learning disability needs
  • To foster hope in individuals, promote self management, using the whole person approach towards recovery 
  • To support patients during times of emotional distress.
  • To support patients to access and develop self management techniques, being guided by CTPs
  • To actively contribute to the maintenance of an environment that is both therapeutic and secure
  • To ensure that patients are treated with dignity and respect at all times
  • To maintain effective engagement with the patients, family and carers
  • To promote equality and respect the rights of all individuals
  • To contribute to the support and management of individuals throughout the recovery journey

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

 

Interviews to be held on 07/08/2025.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

 

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person specification

Qualifications and Knowledge

Essential criteria
  • Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses
  • Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
  • Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR)
  • Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA) during induction
Desirable criteria
  • Certified /accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)

Experience

Essential criteria
  • Experience of working within a relevant heath or social care environment, providing direct patient care
Desirable criteria
  • Experience of working with patient groups relevant to area of practice
  • Experience of working within the NHS

Language Skills

Desirable criteria
  • Welsh Speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegMindful employer.  Being positive about mental health.Disability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Shannon Dunne
Job title
Senior Practitioner
Email address
[email protected]
Telephone number
01267 283240
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