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Job summary

Main area
General Manager
Grade
NHS AfC: Band 9
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
100-AC100-1225-A
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Carmarthenshire
Town
Carmarthenshire
Salary
£114,475 - £131,732 per annum
Salary period
Yearly
Closing
26/04/2026 23:59

Employer heading

Hywel Dda University Health Board logo

System Service Group General Manager - Carmarthenshire

NHS AfC: Band 9

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job overview

We’re seeking a fantastic leadership opportunity within Hywel Dda University Health Board!

We are recruiting for a Service Group General Manager – Carmarthenshire System.

This is a pivotal senior operational leadership role, reporting directly to your Clinical Care Group Service Director. You will play a key part in shaping and delivering a strategic and operational model of fully integrated, aligned services across the service group. The role requires balancing multiple priorities—enhancing patient quality, safety, experience, and access—while ensuring value for money and making the best use of available resources.

This position offers an exceptional development opportunity for those aspiring to progress into more senior leadership roles in the future. If you’re passionate about driving improvement and leading change that makes a real difference for patients and staff, we’d love to hear from you.

We encourage you to contact the recruiting manager to discuss the post prior to making an application.

Main duties of the job

As a Service Group General Manager, you will lead on long term planning for services, have accountability for management and monitoring of budgets, manage and inspire staff, be responsible for the performance of the group and contribute to the development of national and local priorities.

You will have experience of operational management and leadership previously, as well as a proven track record of delivering projects. Flexibility, resilience, and innovation are key attributes that we need from the successful candidates to lead and develop strategies for their service group that aligns with Hywel Dda Health Board’s overall strategic plans.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

If successfully shortlisted you will be asked to complete psychometric assessments. Information regarding these and the stakeholder panels/interview will be sent to you following completion of shortlisting.

Stakeholder panels will be held face to face on 21/05/2026.

Interviews will be held face to face on 22/05/2026.

Person specification

Qualifications and Knowledge

Essential criteria
  • A higher degree at Masters level or equivalent experience at senior management level
  • In depth knowledge of strategic healthcare agenda relating to service delivery
  • Evidence of continuous management and personal development.
  • In-depth professional specialist knowledge across a number of disciplines acquired through training and experience over a significant period
  • Knowledge of NHS, WG and Health Board strategies, policies and plans including HR policies
Desirable criteria
  • Current knowledge of best practice gained through personal research.
  • A thorough understanding of the role and its purpose of within the organisation
  • Sound knowledge of performance management processes

Experience

Essential criteria
  • An extensive portfolio of experience of working at a relatively senior level in a large, complex organisation.
  • Significant experience of managing staff and working with staff Trade Unions/staff representatives.
  • Significant experience of financial management and knowledge of how to deliver a budget to a target.
  • Experience of delivering projects and in particular managing scope and delivering against agreed objectives to quality, cost and time
Desirable criteria
  • Good appreciation of planning and developing and implementing strategies
  • Previous experience of working in operational management roles in the NHS.
  • Evidence of delivering service change and improvement using recognised quality improvement methodology

Language Skills

Desirable criteria
  • Welsh Speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Peter Skitt
Job title
Clinical Care Group Service Director
Email address
[email protected]
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