Job summary
- Main area
- Podiatry and Orthotics
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 100-ACS176-0726-A
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Withybush General Hospital
- Town
- Haverfordwest
- Salary
- £26,813 - £27,890 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/10/2026 23:59
- Interview date
- 12/10/2026
Employer heading
Orthotics Officer / Podiatry Assistant
Band 3
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
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Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
The post holder will be responsible for ensuring day to day running of the Podiatry and Surgical appliance office, as well as ensuring that admin tasks are met, and a quality service is delivered.
The role will also include:
Provide assistance to a supervising podiatrist in the delivery of complex podiatric treatment and admin support where necessary.
Assist the podiatrist to carry out foot care and health promotion activities.
To receive and initially deal with telephone and written enquiries and complaints. Dealing with urgent matters appropriately, ensuring that Department procedures are followed in order to record/follow-up as necessary.
The majority of this role will involve administrative duties, with opportunities to provide clinical support as required
Main duties of the job
Supporting the administrative needs of the Podiatry and Orthotics Service including using the oracle procurement system and the administration of orthotic invoices.
To provide basic foot care to patients of the Podiatry Department under the direction of the Podiatrists and to support the delivery of Podiatry services in all its dimensions.
Responsibility for booking and rearranging of appointments for the Surgical Appliance/Orthotic department and the Podiatry service as required.
• Arrange patient appointments including Hospital transport if applicable.
• Ensure all clinics are full to capacity.
• Ensure that all new applications are processed appropriately.
• Action necessary changes to the clinical programme when notified of sickness/absence of clinical staff. To notify patients of cancelled clinics and ensure that these patients are rescheduled as soon as possible
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Interviews to be held on 10/08/2026.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person specification
Qualifications & Knowledge
Essential criteria
- Level II or equivalent demonstrable experience of administrative / office skills and knowledge
- Agored level 3 qualification to be undertaken or have equivalent experience
- Will be willing to undertake in house Podiatry assistants training programmes
- Working knowledge of Microsoft Office applications including spread sheets and data bases
Experience
Essential criteria
- Experience working with clients on an individual basis
- Significant experience of working in a busy office
- Excellent word processing / spreadsheet skills
Desirable criteria
- Experience in a health care setting
- Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Katie Evans-Bundy
- Job title
- Head of Podiatry & Orthotics
- Email address
- [email protected]
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