Job summary
- Main area
- Quality Improvement
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 100-AC215-0725
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Health Board Wide – to be confirmed
- Town
- Health Board Wide – to be confirmed
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 18/08/2025 23:59
- Interview date
- 27/08/2025
Employer heading

Quality Improvement Support Officer
Band 3
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
Hywel Dda University Health Board is on a very exciting journey of continuous quality improvement. Over recent years we have invested in developing our skill set and capability to make a real and sustainable difference in quality for our service users, families, carers and staff.
We have an exciting opportunity to expand our Quality Improvement & Service Transformation Team and are seeking an individual with admin experience and an interest in quality improvement.
The successful candidate will have excellent communication and administrative skills whilst being able to support teams to improve and hold patient care at the heart of their work.
Main duties of the job
You will work as part of a dynamic team across the four acute sites in Hywel Dda working on co-ordinating the Enabling Quality Improvement in Practice Programme and assisting in supporting the Quality Improvement & Service Transformation Practitioners in data collection and admin elements of projects.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 27.08.2025
Person specification
Qualifications & Knowledge
Essential criteria
- Good standard of education (5 GCSE's or equivalent at A-C including Maths and English)
- Level 3 or equivalent demonstrable experience of word processing
- IT literate with a comprehensive knowledge of Microsoft office, packages including word, excel, power point & outlook
- Up to date skills in office systems and functions eg. Laptops, overhead projector, photocopiers, laminator
- Bronze IQT
Desirable criteria
- ECDL
- Educated to advanced level or equivalent
- Knowledge of NHS and how it works
- Knowledge of HB and it’s development
- IQT Silver
Experience
Essential criteria
- Experience of working in a team
- Experience of setting up spreadsheets and managing multiple databases
- Experience of working in a busy office environment and dealing with multiple priorities
- Evidence of problem solving
- Handles difficult situations and ensures effective working by using a range of interpersonal skills
- Ability to produce written reports, minutes in a clear, concise language
Desirable criteria
- Experience of working in a changing environment
- Experience of working within a healthcare environment
- Experience of passing on knowledge to others through designing and delivering training
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Claire Rawlinson
- Job title
- Quality Improvement Practitioner
- Email address
- [email protected]
- Telephone number
- 07484 887743
- Additional information
Marilize Du Preez ([email protected])
Improvement & Transformation Lead
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