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Job summary

Main area
Administrative and Clerical
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
100-AC069-0326
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Prince Philip Hospital/Hafan Derwen/South Pembrokeshire Hospital
Town
Llanelli
Salary
£25,313 - £26,999 per annum
Salary period
Yearly
Closing
06/04/2026 23:59
Interview date
14/04/2026

Employer heading

Hywel Dda University Health Board logo

Business Support Administrator

Band 3

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

If you are looking for an exciting opportunity to make a difference within a dynamic team, whilst working in a flexible environment, we have a fantastic opportunity to join the Long-Term Care Team’s Business Support Team as a Business Support Administrator. 

 

Main duties of the job

The successful candidate will provide robust administrative, secretarial, project and business support to the Long-Term Care Team.

Candidates must have experience of working in busy office environments, undertaking complex clerical tasks, including communication on highly sensitive matters, and the use and development of spreadsheets and databases. Candidates must be self-motivating, able to work as effective team members, and be able to manage their own workloads to meet changing priorities.

You’ll also help improve how the team works - suggesting improvements to our ways of working and supporting digital changes. This role is ideal for someone organised, proactive, and confident communicating with a wide range of people.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who can communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during your employment with us.

Interviews will be held on 14.04.2026

Person specification

Qualifications and Knowledge

Essential criteria
  • Level 3 Secretarial/Admin qualification, or has equivalent demonstrable experience
  • Experience in undertaking a full range of administrative duties in an office environment
Desirable criteria
  • Knowledge of Continuing Healthcare and NHS Funded Nursing Care

Experience

Essential criteria
  • Experience of working in a busy environment, undertaking varied duties of a complex, sensitive, and intense nature
  • Experience of using Microsoft Office packages (Excel, Work, PowerPoint and e-mail)
  • Experience of handling challenging phone calls, emails, and other forms of communication from members of the public
Desirable criteria
  • Experience of working within the NHS

Language Skills

Desirable criteria
  • Welsh Speaker (level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Rebecca Banks
Job title
Business Support Manager
Email address
[email protected]
Telephone number
07976079891
Additional information

Tracy Devantier, Performance and Service Improvement Manager 

[email protected]

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