Job summary
- Main area
- Emergency Care
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 26.5 hours per week (Variable shifts including bank holidays and weekends)
- Job ref
- 100-AC232-0826
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Prince Philip Hospital
- Town
- Llanelli
- Salary
- £26,300 per annum (pro rata if part time)
- Salary period
- Yearly
- Closing
- 31/08/2026 23:59
- Interview date
- 11/09/2026
Employer heading
Urgent Care Centre Receptionist
Band 2
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
We are looking for a dynamic and proactive receptionist to join our expanding Urgent Care Centre (UCC) at Prince Philip Hospital. This is an opportunity to be part of a progressive, patient‑focused service providing high‑quality care for individuals presenting with urgent but non‑life‑threatening conditions.
The post holder staffs the Reception Desk and facilitates the smooth running of the UCC in conjunction with the UCC Team.
If you are committed to delivering high‑quality care, passionate about advancing practice and eager to contribute to a forward‑thinking team, we would love to hear from you.
Main duties of the job
Duties will include registering all new UCC patients, ensuring accurate filing/ collection and onward transmission of all patient records and taking and relaying information related to patient care, answer telephone queries in a courteous and efficient manner, referring to a Registered Nurse those telephone queries requiring patient care/ advice.
You will also inform the Nurse-in-charge of any patient presenting in distress, or who appear acutely unwell at any time, report any concerns about patients’ well being, complaints or queries regarding a patient’s condition to the relevant clinician.
The post covers 7 Days a week.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will find the full job description and person specification attached to the supporting documents.
The Health Board is committed to supporting its staff in fully embracing the need for bilingualism, thereby enhancing patient and service user experiences. As part of our commitment to increase the number of staff who can communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 11/09/2026
Person specification
Experience
Essential criteria
- Recent experience in a receptionist/administrative / retail / hospitality or voluntary role with the public.
Desirable criteria
- Experience of “face to face” working with the general public
- Experience of customer services
- NHS experience
Qualifications and Knowledge
Essential criteria
- GCSE in English and Mathematics / NVQ 2 (or equivalent experience)
- Literacy commensurate with responsibilities and duties
- Ability to obtain key information and record in appropriate format
- Maintain personal development
Desirable criteria
- Knowledge of IT patient administration systems (computerised)
- Knowledge of hospital departments
Language Skills
Desirable criteria
- Welsh speaker (Level 1)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Debra Jones
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01554 783237
- Additional information
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