Information

·         Manage the Trust's radiology booking system by processing all appointment requests efficiently, accurately, and in line with official healthcare guidelines.

·         Where appropriate, to ensure requests are verified by Radiology Consultants or Radiographers prior to appointing and providing necessary information to facilitate this process.

·         Act as necessary to ensure patient DNAs are recorded and dealt with in line with department protocols.

Communication

·         Serve as the primary point of contact for the radiology department, managing inbound calls from patients, families, and healthcare professionals with empathy and professionalism.

·         Treat every patient, colleague, and visitor with dignity and respect. Always remain courteous and helpful, particularly when assisting those experiencing distress or challenging situations.

·         Handle enquiries and offer non-clinical support to patients, families, and staff. Use persuasive and clear communication to resolve problems and overcome barriers to understanding.

·         To use confident interpersonal skills enabling effective communication with GPs, consultants and patients in a professional and courteous manner.

·         Explaining Complex Pre-Scan Instructions: Conveying crucial, non-clinical preparation steps clearly (such as fasting rules, dye preparation, or clothing requirements) so patients do not face cancellations.

Planning & organisational skills

·         Manage staff calendars and update booking templates daily, weekly, and monthly to adjust appointment slots based on staff availability and room capacity.

·         Monitor and maximise appointment slots daily to ensure radiology department resources are used efficiently.

·         Balancing Urgent vs. Routine Demand: Reserving dedicated slots for high-priority or emergency requests without disrupting pre-scheduled routine appointments.

·         Excellent organisational and time-management skills, with a proven ability to manage complex booking diaries, balance competing priorities, and maintain accurate scheduling records under pressure.

·         To Self-supervise a demanding workload, independently prioritising daily referral backlogs, phone enquiries, and multi-disciplinary team requests without sacrificing accuracy.

Additional Duties

·         To manage daily workload independently while strictly adhering to Trust and Department guidelines.

·         Maintains compliance by independently tracking and completing all non-clinical mandatory training (e.g., safe moving and handling, fire safety).

·         Pursues continuous professional development by attending relevant training programmes to stay current in the role.

·         To undertake all administrative procedures pertaining to role which may on occasion included image transfers, secretarial work or reception duties.