Job overview

🌟 Join Our Team: Band 4 37.5hrs Waiting List Practitioner

Supporting Young People and Families During Their Wait for Care

We are recruiting 5 Waiting Wellbeing Practitioners for West, Central and East Cheshire.

Are you passionate about supporting children, young people and families—particularly during the often difficult period before treatment begins? 

You’ll play a crucial part in managing the waiting list and engaging with families. This role is ideal for someone who values psychological safety, has a proactive mindset, and understands the impact of timely, compassionate communication.

We are looking for these qualities:

• Experience in a health, care or youth service setting
• Strong communication and interpersonal skills
• Awareness of safeguarding, trauma-informed practice and community support systems
• Confidence in managing sensitive conversations and acting as a liaison between families and services
• Commitment to equity, engagement and improving service accessibility

Why This Role Matters

You’ll help ensure families feel recognised, guided and reassured during what can be a vulnerable time. Your work will directly reduce uncertainty, support wellbeing and contribute to a more responsive system for young people.

Check out : MyMind recruitment page: Working with us :: Cheshire and Wirral Partnership NHS Foundation Trust

Main duties of the job

Wait List Coordination:

Support the coordination of waiting lists, act as a first point of contact for families and clinical teams.

Check-ins and Support While Waiting:

To help support the importance of proactive engagement with families on waiting lists. This can include regular check-ins, signposting to resources or third sector organisations, and providing psychoeducation or self-help materials to prevent deterioration while waiting.

Signposting and Navigation:

After consultation with the family and support from local clinical team to give support with regards signposting families to appropriate interim support-such as online resources, workshops, or community-based interventions-while they await assessment or treatment.

Data and Performance Monitoring:

To support robust data collection and performance monitoring, enabling better allocation of resources and identification of bottlenecks in the system

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. 

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.