Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday - Friday)
- Job ref
- 210-2026-53
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £27,485 - £30,162 pa pro rata
- Salary period
- Yearly
- Closing
- 02/03/2026 23:59
- Interview date
- 06/03/2026
Employer heading
CRV Admin Team Leader
Band 4
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Part time: 30 hours per week
We are delighted to offer an exciting opportunity to join our Cardiology, Respiratory & Vascular Department as part of our dedicated administrative team.
The post-holder act as the CRV Admin Team Leader, leading and directing the department and dealing with all correspondence and associated administrative duties. The post holder will support the assistant service manager in leading and directing a team of admin/support admin staff. A polite, friendly manner with dealing with patients/relatives and visitors/staff to the departments either face to face or over the telephone is essential. The list below is to outline the main duties involved; however this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.
Main duties of the job
The post holder acts as the Cardio Respiratory Vascular (CRV) Administrative Team Leader, providing comprehensive administrative leadership and support to ensure the smooth and efficient running of the service. The role involves managing and supervising the administrative team, including recruitment, training, performance management, and ensuring adequate cover at all times.
The post holder is responsible for managing clinic and investigation diaries, coordinating appointments, monitoring and maintaining waiting lists, and maximising capacity to prevent breaches in line with Trust policies. They act as a key point of contact for patients, relatives, consultants, GPs, and other departments, dealing with enquiries, complaints, and urgent requests in a professional and compassionate manner.
The role also includes maintaining accurate patient records across hospital systems, producing reports and audit data, implementing new administrative procedures and systems, and ensuring compliance with information governance, confidentiality, infection control, and safeguarding requirements, while working closely with the Assistant Service Manager and multidisciplinary teams to support safe, effective, and timely patient care.
Working for our organisation
The Trust’s services are provided from three locations:
• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies whcih is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level or Equivalent
- NVQ Level 3 or in Business Administration or equivalent experience
Desirable criteria
- Microsoft Office Qualification or equivalent Experience
- Leadership Management qualification
Knowledge and experience
Essential criteria
- 2-3 years previous administrative experience
- Working knowledge of Microsoft Outlook and Word, Excel
- Experience of coordinating work of a team
- Knowledge of NHS
Desirable criteria
- Knowledge/experience of specific Patient Administration Systems.
- Knowledge of waitlist administration
- Experience of first line management supervision
Skills and Abilities
Essential criteria
- To act in accordance with Trust Values and Behaviours
- Willingness and ability to learn quickly.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and to deadlines.
- Ability to work both on own initiative and as part of a team.
- Ability to problem solve.
- Reliability and flexibility.
- Can do / positive attitude.
- Adaptable and the ability to cope well with change.
- To be able to prioritise your own workload
- To maintain strict confidentiality at all times
- Advanced keyboard skills
- Organised and Good attention to detail systematic
Desirable criteria
- Demonstrate proficiency in using databases, e.g. Microsoft Excel
- Understanding of patient access targets/breach dates
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Naomi Cottrell
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01244 36 3418
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