Job summary
- Main area
- Diagnostics & Pharmacy
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Hours will be worked Monday - Friday between 08:00-17:00)
- Job ref
- 210-2026-475
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £25,272 pa
- Salary period
- Yearly
- Closing
- 19/07/2026 23:59
Employer heading
Clerical Officer
Band 2
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Full Time: 37.5 hours per week
We are seeking a dedicated, highly motivated, and computer-literate individual to join the Administration Team within the Radiology Department at The Countess of Chester Hospital.
Applications are welcomed from experienced administrators who are confident working independently, demonstrate a strong work ethic, and possess excellent organisational, problem-solving, and communication skills. A flexible and proactive approach is essential.
The primary purpose of this role is to provide administrative support to the Radiology Department at The Countess of Chester Hospital. However, flexibility is required to support the wider service as needed, including assisting colleagues during periods of increased demand and providing emergency cover across the department, including at Ellesmere Port Hospital.
You will be joining a friendly, supportive, and hardworking team that is committed to delivering a high-quality service, and we look forward to welcoming the successful candidate.
Main duties of the job
- Undertake a comprehensive range of reception and administrative duties, ensuring the smooth and efficient operation of the department.
- Manage, schedule, and amend patient appointments in line with clinical guidance, Trust Access Policy requirements, and Patient Pathway standards, maintaining accuracy and attention to detail at all times.
- Demonstrate excellent communication and interpersonal skills when liaising with patients, consultants, clinicians, and colleagues across the Trust, providing a professional and courteous service.
- Utilise a working knowledge of general office procedures and Microsoft Office applications to support daily administrative functions. Full training will be provided in the use of Cerner and Medisec systems, while knowledge of medical terminology would be advantageous.
- Work collaboratively as part of a flexible and supportive team, assisting with periods of increased demand and providing cover where required to ensure the effective delivery of departmental services.
Working for our organisation
The Trust’s services are provided from three locations:
• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent in English
Desirable criteria
- NVQ Level 2 or equivalent in Business Administration
Knowledge and Experience
Essential criteria
- The ability to prioritise work load, work on own initiative and work unsupervised.
- The ability to communicate and liaise with colleagues at all levels
- Willingness to undertake further training and personal development
- Computer literate with a working knowledge of Microsoft Office Software, including Word, Excel, PowerPoint, Access & Outlook
- Ability to set up and maintain both paper and electronic filing/administrative systems & diaries
- Previous experience of working in a similar environment
Desirable criteria
- Good MS Word and e-mail skills and be familiar with other Microsoft Office products, including Excel & PowerPoint
- A working knowledge of the Cerner system would be advantageous
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Michelle Griffiths
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 01244 366723
- Additional information
Rachel May
Ultrasound Coordinator
01244 364187
(Working days Monday - Wednesday)
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