Job summary
- Main area
- Endoscopy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 34 hours per week
- Job ref
- 210-2026-477-A
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- The Countess of Chester Hospital
- Town
- Chester
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
Endoscopy Admissions Officer
Band 3
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Part time: 34 hours per week
The post-holder will be part of the Urgent Care Endoscopy Admissions Team and will manage the day-to-day responsibilities of sending for waitlisted patients whilst maximising theatre session utilisation, arranging pre-admission appointments and dealing with patients who cancel or fail to attend in line with the Trust's access policy.
Main duties of the job
To work in conjunction with the Admissions Manager to monitor and manage the waiting lists in line with the Trust policies and procedures, ensuring that reportable waiting deadlines are not breached.
Provide advice, information, and guidance to patients and relatives regarding admission arrangements, pre-op details, and general queries about waiting list management.
To book pre-assessment dates for patients and liaise with the pre-admission as required.
Participate in validation of patients on the waiting lists and on suspension to maintain data accuracy as appropriate or requested.
To deal with telephone enquires from patients, internal and external parties etc. to resolve any problems, queries, complaints and concerns in a timely, polite and sympathetic manner, passing on any unresolved problems to the Team Leader and Business Performance Assistants. This will involve dealing with at times verbally aggressive patients and/or relatives due to e.g. suspected or confirmed cancer or following a cancelled operation.
Maximise theatre capacity replacing patients who cancel are cancelled for a clinical reason at pre-op, or at the request of a consultant cancel patients for a more clinically
Working for our organisation
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies whcih is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent
- NVQ Level 3 in business administration or equivalent experience
Knowledge and Experience
Essential criteria
- Significant previous administration experience at NVQ Level 3
- Team working experience
- Administration and clerical work
- Experience of dealing with the public
- Experience in using Microsoft Office application
Desirable criteria
- Experience of NHS/Health Care environment.
- Knowledge of waiting list administration.
- Knowledge of medical terminology.
- Experience of Cerner
- Customer Care Course
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dan Lloyd
- Job title
- Endoscopy Bookings Team Manager
- Email address
- [email protected]
- Telephone number
- 01244 363282
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