Job summary
- Main area
- Paediatrics
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 19.5 hours per week
- Job ref
- 210-2026-681
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £25,272 pa pro rata
- Salary period
- Yearly
- Closing
- 07/10/2026 23:59
Employer heading
Ward Clerk
Band 2
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Part time: 19.5 hours per week
We are seeking a motivated and compassionate Children's Ward Clerk to join our busy paediatric team. The successful candidate will provide efficient administrative and reception support to the ward, acting as a key point of contact for children, families, visitors, and healthcare professionals.
You will be responsible for managing patient information, supporting admissions and discharges, handling telephone enquiries, maintaining accurate records, and ensuring the smooth day-to-day running of ward administration. Excellent communication, organisational, and IT skills are essential, along with the ability to work effectively in a fast-paced environment.
This role requires a friendly, professional approach and a commitment to delivering a high standard of service to children, young people, and their families.
Main duties of the job
- Provide an efficient and professional ward clerk service to support the smooth running of the Children's Ward.
- Act as the first point of contact for patients, families, carers, visitors, and members of the multidisciplinary team.
- Receive and direct telephone calls, messages, and enquiries in a prompt and courteous manner.
- Maintain accurate patient records and ensure all information is entered correctly onto Trust electronic systems.
- Support patient admissions, transfers, and discharges, ensuring all documentation is completed accurately and in a timely manner.
- Prepare, organise, and file ward documentation in line with Trust policies and procedures.
- Liaise effectively with nursing, medical, allied health professional, and administrative teams.
- Arrange appointments, investigations, transport, and follow-up requirements as requested.
- Ensure patient confidentiality is maintained at all times in accordance with GDPR and Trust policies.
- Order and maintain adequate stocks of ward stationery and administrative supplies.
- Produce reports, correspondence, and ward activity data as required.
- Provide a welcoming, caring, and child-friendly environment for children, young people, and their families.
- Prioritise workload effectively and respond flexibly to the changing needs of the service.
- Participate in training, development, and mandatory updates relevant to the role.
Working for our organisation
The Trust’s services are provided from three locations:
• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- Educational qualifications in English and numeracy.
Desirable criteria
- IT qualification
Knowledge & Experience
Essential criteria
- Previous customer service experience
Desirable criteria
- Experience of EPR+ system • Previous NHS/Health Care environment experience
Skills & Abilities
Essential criteria
- Good Keyboard Skills
- Provide evidence of excellent communication and organisation skills
- Ability to prioritise work & work on own initiative
- Attention to detail
- Ability to work under pressure
- Ability to develop effective working relationships
- Flexible and willing to learn
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Flewitt
- Job title
- Children's Unit Manager
- Email address
- [email protected]
- Telephone number
- 01244 362671
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