Job vacancy: Operational Service Admin Assistant: Physiotherapy, Mid Cheshire Hospitals NHS Foundation Trust, Crewe

Job summary

Main area: Administration
Grade: NHS AfC: Band 3
Contract: 12 months (Fixed term)
Hours: Full time - 37.5 hours per week
Job ref: 412-COMM-8282605

Employer: Mid Cheshire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Infinity House
Town: Crewe
Salary: £25,760 - £27,476 pa pro rata
Salary period: Yearly
Closing: 14/10/2026 23:59

Operational Service Admin Assistant: Physiotherapy

NHS AfC: Band 3

Want to work somewhere you can really make a difference? Somewhere you’re encouraged to have ideas and empowered to create positive change?

Central Cheshire Integrated Care Partnership (CCICP) deliver NHS Community Services across Cheshire. With a wide range of clinical disciplines, we are a dynamic, future-facing organisation passionate about delivering the highest quality healthcare whilst collaborating with our community partners.

We foster a culture of continuous improvement, built on compassion.

Find out more about CCICP: Community Services (CCICP): Mid Cheshire Hospitals NHS Foundation Trust

Here more from our people on the ‘Community Conversations’ podcast: Community Conversations Podcast | Podcast on Spotify

Don’t just take our word for it…

Our Annual Staff Survey results say

· Over 83% of staff would recommend CCICP as a place to work

· 90% of staff say the people they work with show appreciation to each other

· 88% staff say that patient care/service users are the organisations top priority

· Over 70% of staff believe there are opportunities for them to develop their career

· If a friend or relative needed treatment 81% of staff are happy with the standard of care provided

We are recognised nationally

· With over 24 Queen’s Nurses (and growing) we have one of the highest percentages proportionate to the size of our team

· Nursing Times Award winners in 2023 and finalists in 2024 for a Bladder and Bowl project. Our specialist Stoma service is currently shortlisted for a Nursing Times and British Journal of Nursing awards.

· Two Specialist clinicians have recently had their work recognised by Wounds UK

· Leighton Hospital Urgent Treatment Centre, run by CCICP, was reviewed by Care Quality Commission and awarded the highest score in the North West

Detailed job description and main responsibilities

To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community

To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.

Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.

Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.

Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.

Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.

Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.

To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.

Person specification

Qualification

Essential criteria

5 GCSE level A-C qualifications or equivalent in English and Math’s or equivalent experience.
Computer skills, ECDL or equivalent, Microsoft Office
Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.

Desirable criteria

Knowledge of medical terminology
Level 3 Business Admin or Team Leading Qualification

Skills

Essential criteria

Verbal and written communication skills
Ability to problem solve
Good Interpersonal skills
Excellent time management, organisational skills and ability to prioritise own workload
Proactively manage change
Ability to audio-type

Desirable criteria

Understanding of health records/waiting lists
Understanding of computer systems used by the department.
Ability to Audio Type

Experience

Essential criteria

Previous administrative experience
Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable criteria

Previous experience within the NHS

We offer enviable benefits* which include:

- Recognition: monthly ‘Because You Matter’ awards, with an annual awards celebration. CCICP Star of the Month acknowledgements

- Flexible working, tailored to the service, role and individual

- Training and development opportunities

- Mentoring and coaching

- Generous holiday allowance of 28 days plus bank holidays. Increasing with length of service. Option to buy / sell annual leave.

- Fast track physiotherapy access

- Enhanced maternity / paternity / adoption leave pay

- Sick pay

- Access to free counselling service 24/7

- Carers leave

- Free Flu and Covid Vaccinations

- Discounted complimentary therapies

- Access to hundreds of staff discounts nationally and locally

- Cycle to work scheme

- Long service awards for all NHS service

KEY MESSAGES

· Please let us know if you require an adjustment to our recruitment process.

· All correspondence will be sent via the email address you have registered as your TRAC account.

· Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

· Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold (usually £38,700 per year for Skilled Worker or £23,200 for Health Care Worker Visa). You can find more information on the Government website.

· Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.

· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

· Please provide a contact email address for referees when you submit your application. We will not request any references until after you have been made a formal job offer.

· You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.

· We do not reimburse travel to interview expenses.

· Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

· All correspondence will be sent via the email address you have registered as your TRAC account. Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

· You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

· We do not reimburse travel to interview expenses.

· Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions