Detailed job description and main responsibilities

Role Duties & Responsibilities

1.     1. Co-ordination, organisation, and production of in-house training events by collating annual training needs analysis, training calendar and other learning and development promotional materials, where required and assist with the production of the annual training prospectus

2. Provide comprehensive training administrative service, organising and making arrangements for events, typing and distribution of letters, documents and reports and recording written and electronic training information and filing, ensuring all information and documentation is produce to a high standard of performance and according to agreed timescales. This includes support to various projects, groups, and activities as and when required
3. Assist with managing diary commitments of the team and the management of the Training room bookings both at Infinity House and onsite at Leighton.,
4. Liaise with internal and external facilitators and providers, ensuring that all the required preparation is accurate and available and that the learning and organisational development team are briefed on any difficulties, problems, or issues
5. Be conversant with the required electronic systems e.g., Oracle Learning Management (OLM), various Microsoft Office packages for all correspondence, recording, retrieval and maintenance of information, including obtaining information using the internet and intranet.
6. Contribute to the delivery of learning sessions as appropriate
7. Assist with the management of incoming and outgoing request for action/or information, including follow up and in accordance with agreed timescales
8. Assist with the preparation, collation and provision of training data, information, and statistics to support the performance management of Learning and OD activity. By liaising with other staff and according to the needs of the Trust.
9. Assist with audit activity and the presentation of results as necessary including managing systems fir recording the evaluation of learning, preparing questionnaires, and obtaining information on the effectiveness of Learning and OD activities through face to face and telephone interviews
10. Assist with the production of documentation, handbooks, and any relevant information packs, ensuring accuracy, consistency, and completeness of information.
11. Responsible for the collation of external study leave forms from the divisions
12. Responsible for the monitoring of stock levels and ordering of stationery and supplies for department and training venues
13. Responsible for the co-ordination and inputting of invoices onto the trusts system, following up PO’s and updating our internal team tracking spreadsheets
14. Maintain constructive relationships with others, withing and across the Trust and externally to improve the effectiveness and efficiency of the service

Governance

1.      Maintain systems and processes to establish and maintain effective communication, and confidentiality of information.

2.      Assist with the maintenance of systems and processes to continually monitor standards e.g., benchmarking, audit and implement action plans to improve the quality of the service

3.      Assist the Learning and OD Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc. and that they are promptly and positively addressed.

4.      Contribute to the development and implementation of policies, procedures and guidelines relating to own service

5.      Ensure compliance with Trust policies, procedures and guidelines taking action/alerting the Learning and OD team if practice appears to contravene policy or if concerned about any aspect of customer/patient care

Managerial / Leadership

1. Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.

2.       Act as a role model by demonstrating leadership and knowledge and by maintaining credibility within the rust and wider health care community and external agencies, ensuring a positive image of the trust is maintained

3.       Assist with the implementation of local induction programmes for new members of the team 

4.       Support the team in the effective use of resources, e.g. staff budget premises, equipment, ordering of supplies and equipment

Education /Learning

1.      Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in Motiv8 appraisal, supervision, learning opportunities, maintaining a professional/personal portfolio of learning. 

2.      Assist with systems and processes to ensure that learning needs are identified and met and that all learning is planned, implemented, evaluated and shared to change and improve services according to changing health care needs.

3.      Support the Trust’s commitment to developing a continuous improvement culture by making everyday improvements as part of your job using Improvement Matters, the Trust’s single continuous improvement approach

4.      Role model the behaviours of an improver displaying; curiosity, humility, compassion, reflective practice, open-mindedness to try new ideas, self-discipline

5.      Take personal responsibility for the role you play in actively contributing to creating a culture which promotes learning as opposed to blame and supports colleagues to embrace change

6.      Coach and enable others to innovate and make improvements happen in their area of work using Improvement Matters as the Trust’s single improvement approach