Job summary
- Main area
- Surgery & Cancer
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 412-S&C-8281708
- Employer
- Mid Cheshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Leighton Hospital
- Town
- Crewe
- Salary
- £25,272 pa, pro rata
- Salary period
- Yearly
- Closing
- 07/10/2026 23:59
Employer heading
Administration Receptionist - Treatment Centre, Leighton
Band 2
Job overview
The Treatment Centre at Leighton Hospital prides itself on providing high quality standards of care and is JAG Accredited and an approved Bowel Cancer Screening Centre.
The department currently operates 5 procedure rooms with modern airy patient areas at the Leighton site.
An exciting opportunity has arisen for an enthusiastic, dedicated and motivated colleague, to work closely with the clinic prep and scheduling team, performing administration and reception duties based in The Treatment Centre at our Leighton Hospital Site.
Main duties of the job
Role overview
We are looking for someone with excellent communication skills who possesses a confident and pleasant manner dealing with people over the telephone and face to face.
Excellent organisational skills, as well as a keen eye for detail and an ability to multitask are vital in this varied and busy role.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K).
The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest
Detailed job description and main responsibilities
Main tasks and responsibilities
Daily tasks will be varied depending on the service needs and will include:
Welcoming patients, family members and visitors at reception. Admitting patients into the hospital system for their procedure, telephoning patients to confirm their attendance, booking appointments, dealing with patient’s queries, preparing patient notes, printing and making up of procedure information packs, preparing the post, filing, printing and approving electronic referrals on the hospital system.
Being able to work on your own initiative and demonstrating good organisational skills would be of a benefit.
The post holder will be using The Trust Patient Recording System,
E-referral, Solus, ESR and Office 365.
Flexible working is a requirement as evening and weekend working will be part of their core hours.
Person specification
Experience
Essential criteria
- Previous Clerical &/or Customer Care experience.
Desirable criteria
- Dealing with General Public
Qualifications
Essential criteria
- GCSE Maths & English Qualification
- Demonstrable working experience (equivalent to NVQIII or above)
- Demonstrable MS Office Skills
- IT confidence / competency
Specific Job Requirements
Essential criteria
- Experience of working in a pressurised & reactive environment
- Ability to empathise with people, showing understanding for patients and relatives needs
Desirable criteria
- Ability to solve problems & make decisions under pressure
Skills, Knowledge & Competencies
Essential criteria
- General communication & interpersonal skills
- Communicate and interact with a multidisciplinary team
- Problem solve and adapt to change
- Work independently and prioritise own workload
- Methodical / logical thinker
- Excellent telephone manner
Desirable criteria
- Working knowledge of Data Protection Act
- General knowledge of Freedom of Information Act
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Annette Day
- Job title
- Endoscopy Support Manager
- Email address
- [email protected]
- Telephone number
- 01270 277902
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