Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: + 18 month 22.5 hour fixed term post available
- Hours
- Full time
- Part time
- Job ref
- 412-COMM-7963597-A
- Employer
- Mid Cheshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Verdin House Victoria Infirmary
- Town
- Northwich
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Operational Service Assistant: Northwich Care Community
Band 3
Want to work somewhere you can really make a difference? Somewhere you’re encouraged to have ideas and empowered to create positive change?
Central Cheshire Integrated Care Partnership (CCICP) deliver NHS Community Services across Cheshire. With a wide range of clinical disciplines, we are a dynamic, future-facing organisation passionate about delivering the highest quality healthcare whilst collaborating with our community partners.
We foster a culture of continuous improvement, built on compassion.
Find out more about CCICP: Community Services (CCICP): Mid Cheshire Hospitals NHS Foundation Trust
Here more from our people on the ‘Community Conversations’ podcast: Community Conversations Podcast | Podcast on Spotify
Don’t just take our word for it…
Our Annual Staff Survey results say
· Over 83% of staff would recommend CCICP as a place to work
· 90% of staff say the people they work with show appreciation to each other
· 88% staff say that patient care/service users are the organisations top priority
· Over 70% of staff believe there are opportunities for them to develop their career
· If a friend or relative needed treatment 81% of staff are happy with the standard of care provided
We are recognised nationally
· With over 24 Queen’s Nurses (and growing) we have one of the highest percentages proportionate to the size of our team
· Nursing Times Award winners in 2023 and finalists in 2024 for a Bladder and Bowl project. Our specialist Stoma service is currently shortlisted for a Nursing Times and British Journal of Nursing awards.
· Two Specialist clinicians have recently had their work recognised by Wounds UK
· Leighton Hospital Urgent Treatment Centre, run by CCICP, was reviewed by Care Quality Commission and awarded the highest score in the North West
Job overview
37.5 hours per week permanent
22.5 hours per week fixed term (18 months)
We are looking for an enthusiastic, motivated Operational Service Assistant to join our dynamic and forward thinking Northwich Care Community. As a Integrated Care Community, we are proud of the transformation work we have already achieved in order to establish the “Right Professional, Right Place, Right Time” approach.
Our HUB team are a friendly and supportive administration team who work with community services teams managing direct and indirect patient referrals, enquiries, appointments, supplies and ordering.
Main duties of the job
The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Services within the Northwich Care Community including managing calls, referrals and supporting the clinical staff. They will be expected to organise their own workload whilst being supported by the Care Community Co-Ordinator, ensuring that an efficient service is provided to the population of the CCICP’s Care Communities. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team. Knowledge of NHS IT systems including EMIS and DCS/Meditech are advantageous, confident communication and IT skills are a must.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
See attached job description for full details:
- To provide comprehensive administrative support to the Specialist Services within the Care Community Team including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
- To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
- Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
- Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
- Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
- Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
- Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
- To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.
Person specification
Qualifications
Essential criteria
- 5 GCSE’s grade C or equivalent. Must include English.
- Proficient in Microsoft applications including Outlook, Word, Excel and Power point.
- ECDL or equivalent
Desirable criteria
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
Experience
Essential criteria
- Previous Administrative experience
- Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable criteria
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department
skills and knowledge
Essential criteria
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Proactively manage change
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Victoria Spencer-Sloan
- Job title
- Northwich Care Community Operational Manager
- Email address
- [email protected]
- Telephone number
- 01606 564134
If you have problems applying, contact
- Address
-
Leighton Hospital
Middlewich Road
Crewe
Cheshire
CW1 4QJ
- Telephone
- [email protected]
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