Job overview

We are seeking an enthusiastic, motivated and highly organised Personal Medical Secretary to join our Urology team within the Surgical Specialties CBU. This full-time role will provide comprehensive administrative and secretarial support to consultants and other clinical staff within the service, with the flexibility to support other specialties within the CBU as required.

The postholder will play a key role in delivering a high-quality service to both patients and clinical staff. Duties will include producing accurate clinical correspondence using digital dictation systems (BigHand) and our AI voice-to-text technology, Lyrebird. The successful candidate will also act as a first point of contact for non-clinical patient queries, appointment information, and communication with internal and external colleagues.

This is an excellent opportunity to become part of a friendly, supportive and fast-paced department where strong teamwork and excellent communication are essential. The postholder may also be required, on occasion, to provide administrative support to other services across the Trust in line with service needs.

Main duties of the job

• Produce timely and accurate clinical correspondence, including outpatient and discharge letters, using audio typing and digital dictation tools.
• Provide a full range of secretarial support for two Consultants, including managing telephone calls, queries and day-to-day administrative tasks.
• Respond to non-clinical enquiries from patients, relatives, GPs, Consultants and other Trust staff.
• Liaise effectively with departments across the hospital to support smooth patient pathways.
• Prioritise and organise workload independently, ensuring deadlines are met.
• Maintain confidentiality and demonstrate tact, diplomacy and professionalism always.
• Use IT systems such as Word, Excel, email and internet applications confidently.
• Work flexibly to support other specialties within the CBU and around the Trust when required.

       About You

• We are looking for someone who can demonstrate:
• Excellent organisational and communication skills.
• A flexible, enthusiastic and proactive approach to work.
• The ability to use initiative and work independently as well as part of a team.
• Strong attention to detail and accuracy.
• Experience in a medical or administrative role (desirable, training available).
• Knowledge of medical terminology and familiarity with medical IT systems (desirable).

   

  Desirable Skills & Experience

• Previous NHS or medical secretary experience.
• Knowledge of patient administration systems.
• Experience with audio typing and digital dictation (BigHand or similar).

Working for our organisation

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff.  We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system.  Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.