Job overview

The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Support Manager/Service Manager.   A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets.  The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Support Manager to ensure that an efficient service is provided.  It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team. 

Previous experience within a similar role within the Trust and knowledge of Outpatient processes would be particularly advantageous, although full in-depth training will be provided as part of our local induction programme.

Main duties of the job

• Referral management – use of PCS & the NHS e-Referral system
• Scheduling of outpatient appointments
• Management of waiting lists
• Monitoring the Telephone Reminder Service (TRS)
• Managing Referral to Treatment (RTT) patient pathways in line with Trust targets
• Monitor New and Follow up appointments
• Monitoring Nurse/Inpatient referrals
• Amending clinic templates
• Reviewing clinic slot utilisation
• Amending clinical activity in line with Rota
• Handling internal/external appointment enquiries

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area’s largest employers.

Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.

As part of the national New Hospital Programme, we’re reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.