Job summary
- Main area
- Corporate Services
- Grade
- Band 2
- Contract
- 12 months (Fixed term.)
- Hours
- Part time - 33 hours per week (Shifts are between Monday - Sunday including some late nights until 20.00. Including weekends and some Bank Holidays.)
- Job ref
- 328-CP-6724239-C
- Employer
- South Tees Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The James Cook University Hospital
- Town
- Middlesbrough
- Salary
- £24,169 Per annum (Pro rata)
- Salary period
- Yearly
- Closing
- 13/06/2025 23:59
Employer heading

Receptionist
Band 2
Job overview
Shifts are allocated over 7 days Monday-Sunday including late nights up until 20.00 and some bank holidays.
*Previous Applicants need not apply*
The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)
Main duties of the job
Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.
Please note this post will close at sufficient applicants.
Working for our organisation
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
Please note this post will close at sufficient applicants.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications
Essential criteria
- GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
- NVQ 2 in Business Administration or equivalent experience
Knowledge and Skills
Essential criteria
- Excellent communication and interpersonal skills
- Understanding of clerical processes
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Linsey Mansfield
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01642 850850
- Additional information
Contact details for James Cook University Hospital – Linsey Mansfield, Admin Manager Tel 01642 850850 extension 56808.
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