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Job summary

Main area
Corporate Services
Grade
Band 2
Contract
12 months (Fixed term.)
Hours
Part time - 33 hours per week (Shifts are between Monday - Sunday including some late nights until 20.00. Including weekends and some Bank Holidays.)
Job ref
328-CP-6724239-C
Employer
South Tees Hospitals NHS Foundation Trust
Employer type
NHS
Site
The James Cook University Hospital
Town
Middlesbrough
Salary
£24,169 Per annum (Pro rata)
Salary period
Yearly
Closing
13/06/2025 23:59

Employer heading

South Tees Hospitals NHS Foundation Trust logo

Receptionist

Band 2

Job overview

Shifts are allocated over 7 days Monday-Sunday including late nights up until 20.00 and some bank holidays. 

*Previous Applicants need not apply*

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Main duties of the job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

Working for our organisation

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Please note this post will close at sufficient applicants.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications

Essential criteria
  • GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
  • NVQ 2 in Business Administration or equivalent experience

Knowledge and Skills

Essential criteria
  • Excellent communication and interpersonal skills
  • Understanding of clerical processes

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthArmed Forces CovenantBetter Health at Work Award

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Linsey Mansfield
Job title
Admin Manager
Email address
[email protected]
Telephone number
01642 850850
Additional information

Contact details for James Cook University Hospital – Linsey Mansfield, Admin Manager Tel 01642 850850 extension 56808.

 

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