Job summary
- Main area
- Helston Community Hospital - Inpatients/Outpatients/Reception/MIU
- Grade
- Band 2
- Contract
- Permanent: 7 day service - will include some evenings, weekends and Bank Holidays
- Hours
- Part time - 22.5 hours per week (Shifts are 7.5 hours - not fixed or set days)
- Job ref
- 201-24-239-A
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Helston Community Hospital
- Town
- Helston
- Salary
- £22,383 Pro rata, per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Hospital Administrator - Helston Community Hospital
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
We are currently looking for an administrator to join the Administration Team at Helston Community Hospital.
The post is part-time working 22.5 hours per week and will include some evenings, weekends and Bank Holidays. The 7.5 hour shifts are rostered and cannot be fixed or set days.
A uniform is provided and the flexibility to work additional hours to meet service need would be an advantage, but is not essential.
The primary duty of the postholder will be to alternate between the busy inpatient ward and main reception. You will need to be extremely organised and pay close attention to detail and be flexible to deal with changing work environments and priorities. Having the ability to learn new processes and procedures quickly will also be necessary.
Previous experience of working in a patient or client-focused environment will be an advantage, as will experience of working in a busy reception.
Training and support will be given to the successful applicant.
Main duties of the job
To provide full clerical and administrative support to the Inpatient ward, the Outpatients' Department, the Minor Injury Unit (MIU) and/or the clinical teams. There is a requirement to cover the ward and main reception, on a rostered admin rota, which are key functions within the hospital.
To be the first point of contact for all patients, visitors and members of the public attending the hospital and to ensure they are fully assisted as required.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role, please see ‘supporting documents’.
Person specification
Education / Qualifications
Essential criteria
- Basic numeracy and literacy skills
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
- Experience of working in an administrative setting
- Experience of managing electronic and paper-based diary / appointment systems
- Healthcare / NHS administrative experience
Skills and Aptitude
Essential criteria
- Word processing and data inputting skills
- Ability to communicate clearly on telephone and face to face
- Experience of working in a client or customer focussed environment
- Experience of working in a reception
Knowledge and abilities
Essential criteria
- Ability to use initiative to prioritise duties
- Willing to undertake further development and training as necessary
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Adrienne Darko
- Job title
- Business Support Supervisor
- Email address
- [email protected]
- Telephone number
- 01326 435927
- Additional information
Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction
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