Job summary
- Main area
- Physiotherapy Outpatient
- Grade
- Band 2
- Contract
- Permanent: Part time 3 days Mon, Tuesday, Thursday
- Hours
- Part time - 24 hours per week (Monday, Tuesday and Thursday)
- Job ref
- 201-25-379
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- St Austell Community Hospital
- Town
- St Austell
- Salary
- £24,169 Pro Rata
- Salary period
- Yearly
- Closing
- 11/05/2025 23:59
Employer heading
Physiotherapy Administrator
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
An opportunity has arisen to join the friendly, busy MSK physiotherapy outpatient service, at St Austell Community Hospital, as a member of Admin and Clerical team.
We pride ourselves on delivering high quality care and are committed to living our values in all our work:
Compassions, Happiness, Ownership, Integrity, Connection and Equity.
We are a team of MSK physiotherapists who accept and manage referrals from consultants, GPs, other healthcare professionals and self referral. The main role is to provide patient facing reception and administrative cover to a busy outpatient physiotherapy department.
Main duties of the job
The role involves organising clinics, letter writing, making and receiving telephone calls to organise appointments, ordering, data entry and managing our electronic booking and patient notes system RIO.
You will need to be computer literate. You will be required to work using your own initiative within a busy team, with the ability to organise and prioritise work efficiently. You must be able to communicate well and have an adaptable and flexible attitude to your work.
Although, this post will be mainly based in St Austell physio OPD, there maybe an occasional requirement to cover Newquay and Bodmin physio OPD as our admin team work across both departments covering the Restormel team and North Cornwall.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education / Qualifications an
Essential criteria
- Good general education including GSCE English or equivalent
- RSA II Typing/ Word processing CLAIT level 2 or equivalent
- NVQ 2 Administration or equivalent
Experience
Essential criteria
- Proven use of MS Office (Word, Excel, PowerPoint)
- Proven experience of working in a busy office /department
- Good written and verbal communication skills
- Able to work in a pressured work setting
- Experience in the use of Email and Internet
Desirable criteria
- Previous reception experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Peter Hammond
- Job title
- MSK Physiotherapy Manager Restormel
- Email address
- [email protected]
- Telephone number
- 01726 873077
- Additional information
Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction
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