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Detailed job description and main responsibilities

KEY RESULT AREAS

The  eCare Entry Level Tester will:

Responsible for using information management software resources and appropriate IM&T systems to manage and record testing processes.

Responsible for accurately logging and managing of all issues in the local Issues Management Tool and ensuring all supporting information and evidence are well documented.

Contributing to supporting system readiness reporting or go live acceptance/QA criteria and produce reports for the Project Managers e.g., progress, constraints, results, defects, risks.

Responsible for supporting the testing of new projects and relevant changes to existing systems to ensure that all aspects of testing are covered.

Manage own time effectively to prioritise competing demands using initiative, with guidance from the Test Lead or Test Manager.

The post holder will be responsible for applying testing processes for new solutions or new versions/upgrades.

Work within the Clinical Programme Team to provide support in the delivery of projects across the Health Community.

Will be expected to recommend rejection of software solutions or new versions/upgrades of software if the testing process highlights unresolved faults that will have an impact on the business-as-usual operations.

Will be expected to directly liaise with vendors of IM&T solutions to support the identification and resolution of faults.

Will be expected to support escalations to SROs or senior managers if end user resources are not being committed to the testing process.

Communicate effectively and build a good working relationship with clinical and business solution users (Project staff, Support teams, Information Analysts, Software Developers, third party suppliers (both local and national) and system users). 

Gaining the credibility and confidence of system users from multidisciplinary groups and assisting the team with invoking change while remaining calm and professional.

Communicate with system users to better understand a wide range of work processes and business rules.

Work directly and communicate effectively within the Trust to support all testing activities contributing to successful implementations that meet the Trusts’ requirements from both a qualitative and operational perspective by establishing simple and complex test requirements and giving the best testing advice.

To be responsible for the tracking and regular reporting against quality and testing issues from identification to resolution.

Ability to support the extraction of information from multiple IM&T information sources.

Analyse and compare data stored in various clinical software business systems to validate accuracy of data migration or interfacing.

Support the analysis and response to sometimes complex data queries from internal customers dealing with patient data and defects.

Support the analysis and explain business and technical requirements, in collaboration with system suppliers and system users, to ensure systems testing outputs meet agreed acceptance criteria.

Support the analysis of the clinical or business context that the system or solution will be expected to support in order to produce a suitable test process.

Maintain up to date knowledge of new systems and upgrades by attending the appropriate familiarisation/training sessions.  The post holder will need to be aware of new and changing software and developments to prepare for the testing processes.

Supporting multiple testing tasks, workloads and meeting deadlines, e.g testing projects, with guidance from the Test Lead or Manager.