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Job summary

Main area
Commissioning, Performance & Intelligence
Band 3
  • Full time
  • Part time
  • Job share
  • Flexible working
  • Home or remote working
37.5 hours per week
Job ref
Royal Cornwall Hospitals NHS Trust
Employer type
Royal Cornwall Hospital Trust
£21,730 - £23,177 pa pro rata
Salary period
Today at 23:59

Employer heading

Royal Cornwall Hospitals NHS Trust logo

Planned Care pathway co-ordinator

Band 3



Job overview

Do you love working with information and detail whilst contributing to patient care at the same time? An exciting opportunity has arisen for a Patient Pathway Co-ordinator to join the Commissioning, Performance & Intelligence Directorate.

Main duties of the job

You will, with your team colleagues, work flexibly supporting the management of Referral to Treatment pathways and other access standards, as well as supporting the delivery of effective waiting list management.

A significant part of this role will be carrying out pathway validation of the waiting list, which will require methodical, independent working with good attention to detail.

You will be self-motivated, adaptable, have excellent time management, as well as a willingness to learn new skills. The work requires a flexible approach, initiative and the ability to motivate and influence others. You should be comfortable with handling data and information, and good Excel skills are a must. The team will provide a supportive work environment where shared and professional development is encouraged.

Applicants wishing to work part-time, job-share or work flexibly can be considered.

Working for our organisation

At Royal Cornwall Hospital NHS Trust (RCHT) we are committed to Building Brilliance for one and all, in line with our Trust Strategy, which includes providing progress and development for every one of our colleagues.

The Trust is an outstanding place to work, based within the beautiful county of Cornwall, which offers an outstanding quality of life and provides many opportunities for outdoor activities. Should you be applying for this role from outside Cornwall and are planning to re- locate, support can be offered with re-location costs, further details would be enclosed with any offers of employment

Sustainability is integral to the Trust achieving the NHS Net Zero target.  All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.


Detailed job description and main responsibilities

The role of the Patient Pathway Co-ordinator is to administratively review patient pathways to ensure that patients are treated by clinical priority, in chronological order and are not at clinical risk due to national or clinically determined waiting times being exceeded.

The aim of administrative review is to differentiate between:
Legitimately longer waits (where it is not in the patient’s clinical interest, or the patient chooses to wait)
To confirm if the patient is on an active/inactive RTT pathway

You will ensure that the waiting list is amended and escalate as appropriate within the specialty’s clinical administration team; to ensure that all information has been accurately recorded and that waiting times are a true reflection of the patient’s current waiting time.

You will update comments onto the Patient Tracking List (PTL) on Radar to ensure that the pathway review can be evidenced. Comments must be clear and concise and provide next steps in the pathway management plan.
Support the implementation of policies and procedures relating to the Access Policy.

Provide a key role in monitoring the referral to treatment pathway, including outpatients, diagnostics and in-patients and overall demand and capacity.

To work with clinical, management and administrative teams to support how they work in the future whilst delivering on national and local expectations.

Person specification


Essential criteria
  • Minimum of 2 GCSEs inc English and Mathematics
Desirable criteria
  • Good working knowledge of Microsoft Office is desirable.


Essential criteria
  • Demonstrable experience in hospital administration. Wide experience of using all modules of the PAS.
Desirable criteria
  • Experience of waiting list management and understanding of local and national targets.

Practical & intellectual skill (including any special knowledge)

Essential criteria
  • Evidence of excellent interpersonal skills. Able to communicate effectively with staff of different disciplines. Good knowledge of IT systems used within the hospital.


Essential criteria
  • Working knowledge of all PAS modules. Evidence of willingness to train and develop skills and knowledge.
Desirable criteria
  • Excel, Word, Maxims, Bluespier, Medisoft.

Disposition/ adjustments/ attitude

Essential criteria
  • Self motivated. Ability to organise and manage own workload and meet deadlines. Able to remain calm under pressure. Ability to achieve whilst maintaining sensitivity towards others. Bright, friendly and enthusiastic. Able to fit in with the existing members of the team.

Employer certification / accreditation badges

Armed Forces CovenantHappy to Talk Flexible WorkingVeteran AwareApprenticeships logoDisability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Cara Gillam
Job title
Lead Access coordinator
Email address
Telephone number
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