Job summary
- Main area
- Cornwall IT Services
- Grade
- Band 4
- Contract
- 14 months (Fixed Term contracts will range between 14 and 19 months in duration. Secondments may be considered at the discretion of Senior Management)
- Hours
- Full time
- Home or remote working
- Job ref
- 156-5834844-D
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- CITS Kedhlow
- Town
- Truro
- Salary
- £25,147 - £27,596 pa pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Clinical & Business System Support Officer eCare
Band 4
Job overview
Come on an adventure and join the C&B Team to deliver eCare support.
Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula. The Electronic Patient Record (EPR) Programme, eCare, will underpin everything we do for our patients, our people, and our communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day. We believe the people of Cornwall and the Isles of Scilly, and our staff deserve nothing less.
Key to the success of eCare will be the engagement and involvement of service users and staff in building, then delivering the transformation.
Do you have a good general understanding of technology?
Strong MS Office skills?
Great customer care and communication skills?
Experienced in using NHS Clinical applications?
Enjoy learning and problem solving?
We are expanding the C&B Team for the eCare EPR project and using this recruitment to cover both the project focused support roles and the necessary backfilling of BAU roles.
Unfortunately, due to budgetary constraints we are unable us to support visa sponsorship for this role.
The recruiting panel will therefore only be able to consider applications from candidates that already possess the right to work in the UK for the duration of the eCare project.
Main duties of the job
The Clinical & Business Team provide 2nd line Application support and we are looking to recruit a team to engage on the new eCare EPR. It is an exciting time bringing in a brand new system and configuring it to meet the clinical needs for better patient care. We will also be looking to close down many of our older systems with this move.
During the eCare Electronic Patient Record project the workload will need to focus on supporting the project and getting ready for Go-Live. The team will need to be full time members of the Workstream developing the processes and supporting system design for an agreed area of scope. The team will be Workstream Configuration Analysts and contribute to the data collection worksheets and testing.
Working for our organisation
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Detailed job description and main responsibilities
Anyone assigned to eCare will integrate fully into the project, learning the new application and feed back knowledge to the C&B Team as a whole. It's important we all learn about eCare and are ready to support as it goes Live. All C&B Team members will assist one another to achieve our aims. One of the first deliverables for the team is the Data Collection Worksheets that define the data configuration on the new system.
Our team remit covers access to the Application, User support and system configuration but we may need to evolve this as the project matures. We need to understand this new Application fully in order to assist our Users with any issues and training will be provided. We need to build in good practice in our future Business As Usual processes and adjust to the new application.
You will be working within workstreams on eCare and will be part of the wider project teams. It is very much about cross-team working and progressing the project forward. We are expecting eCare to go live in Spring 2025.
You will be well supported by C&B System Specialists and C&B Team Leaders in your role within the Clinical & Business Team.
Please see attached Job Description for further details.
Person specification
Qualifications
Essential criteria
- English & Maths GCSE or equivalent qualification
- Diploma or equivalent NVQ qualification in IT/Business Admin
Desirable criteria
- Clinical or Business system training
- ITIL Foundation qualification
Experience
Essential criteria
- Previous experience of working in an IT software support role
- Experience of working within clinical or business software and appreciation of the system administration
Desirable criteria
- System administration experience within software
- Extensive knowledge of the NHS Health community environment
- Good understanding of applications used in NHS
- Proven knowledge of patient care routes or HR routes
Skills
Essential criteria
- Excellent interpersonal skills
- Ability to prioritise and coordinate work to deadlines
- Excellent communication and customer care skills
- Excellent problem solving/trouble shooting skills
Desirable criteria
- NHS Experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rachel Bennetts
- Job title
- Application Support Manager
- Email address
- [email protected]
- Telephone number
- 07393 761197
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