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Job summary

Main area
Corporate
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mon- Fri 0900 - 1700 (although flexibility of hours is possible) and consideration for minimum 30 hours per week)
Job ref
156-7863210
Employer
Royal Cornwall Hospitals NHS Trust
Employer type
NHS
Site
Royal Cornwall Hospital
Town
Truro
Salary
£25,760 - £27,476 pa pro rata
Salary period
Yearly
Closing
14/04/2026 23:59

Employer heading

Royal Cornwall Hospitals NHS Trust logo

Freedom of Information and Data Protection Case Officer

Band 3

Job overview

This role has been approved for advertising; however, it is being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.

This role is open to all applicants. However in line with Cornwall first principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust and the Integrated Care Board for Cornwall and the Isles of Scilly.

We have a team of staff working towards delivering requests for information under UK Data Protection Laws and under the Freedom of Information Act.

It is a busy role but the team are a good natured group of individuals who  are friendly and supportive. 

We will support some flexibility of working patterns which could include after a period of training a 4 day week with compressed hours or a 9 day fortnight (slightly longer shifts to support this). There is some flexibility to accommodate slightly reduced hours.

This post holder will be involved in all aspects of administration of the Freedom Of Information Act process supported by FOIA Practitioners within the Information Governance Team.  The post holder will also work with a small team delivering against Data Protection legislation for the provision of personal records upon request to a  mandated time period.  The post holder will work with a number of clinical and non clinical IT systems which they will be trained to use.

Main duties of the job

To mainly manage requests made under Freedom of Information and Environmental Information Regulations to ensure the Trust is legislatively compliant.

To record all activity for FOI/EIR on Datix to ensure we have a well-documented chronology of the requests from their acknowledgment to formal written response.

To support the Disclosure Team when able in the delivery of in excess of 300 disclosure Subject Access requests a month, including Health Records and Human Resources files

To answer calls from requestors to assist with their enquires.

To concentrate for long periods to ensure accuracy of work as our work is all measured against legal compliance.

Working for our organisation

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Royal Cornwall Hospitals NHS Trust is a research active organisation.

It’s established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more.

Website: https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hospitals-nhs-trust-clinical-school

https://doi.org/10.1177/17449871231209037

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. 

To be an employee of the NHS you need to successfully complete the following: 

  • Identity Checks 

  • Professional registration and qualification checks 

  • Employment history and reference checks 

  • Occupational Health clearance 

  • Satisfactory Disclosure and Barring Service check 

  • Right to work in the UK 

For further information please visit: 

We reserve the right to close this advert early 

We may be able to offer flexible working. Please discuss at interview. 

Please note -  sponsorship is unavailable for this role.

Person specification

not essential

Essential criteria
  • Previous experience of working in an NHS organisation
Desirable criteria
  • Knowledge of NHS IT systems

Essential

Essential criteria
  • Educated to GCSE level or equivalent to include English and Maths
  • Demonstrable experience of working in an administrative environment and working with computerised data systems
  • Practical knowledge of Freedom of Information Act
Desirable criteria
  • NVQ Level 3 in Business Administration or equivalent qualification and experience

Essential

Essential criteria
  • Must be able to concentrate for long periods in a busy office environment

Employer certification / accreditation badges

Veteran AwareApprenticeships logoDisability confident leaderArmed Forces Covenant Gold AwardDisability confident committedStep into healthHappy to Talk Flexible WorkingArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Documents to download

Apply online now

Further details / informal visits contact

Name
Angela Kaye
Job title
Senior Information Governance Officer
Email address
[email protected]
Telephone number
01872 258580
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