Job summary
- Main area
- 202115
- Grade
- NHS AfC: Band 5
- Contract
- 14 months (Fixed term to end on the 30th of April 2027)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 262-A-25-7665192
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Maglona House
- Town
- Carlisle
- Salary
- £31,049 - £37,796 Per annum
- Salary period
- Yearly
- Closing
- 08/01/2026 23:59
Employer heading
IT Support Technician *Internal applicants*
NHS AfC: Band 5
Job overview
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
IT Support Technician, Band 5 - 37.5hr
Love diagnosing and solving complex IT problems for others? Interested in continuing your IT career within the NHS? Would you enjoy being part of a team who are involved in implementing technologies which support both transformation and innovation? If you do, this could be the job for you as we are currently looking to recruit an IT Support Technician to join the team based in the Maglona House.
The team provides remote and field based support to our user base both in clinical and non-clinical settings across North and West Cumbria. As well as supporting end user devices within the operational environment (hardware, software and firmware), you will support the delivery of projects.
Main duties of the job
As a member of the team you will play a valuable part in delivering support to a wide range of hardware and software solutions, including (but not limited to) desktop workstations, laptops, mobile carts, iOS & Android devices, printers, fixed and mobile telephony. A good working knowledge of Active Directory and SCCM are needed to be successful in this role, as well as extensive knowledge and the ability to resolve complex IT issues, especially those associated with the Microsoft Windows operating system. Experience in Mobile Device Management solutions would also be advantageous.
You will need to demonstrate good technical knowledge and experience in IT hardware and software support in a busy environment, preferably in a similar role, and be both dynamic and responsive in your approach to work. You must be capable of managing and effectively prioritising your own workload.
You will need to build relationships with clinical and non-clinical staff and be the point of contact for managing all hardware and software issues assigned to you whilst working in accordance with the Trusts service level agreement. As a result, efficient and effective communication skills in a wide range of forms are vital.
Participation in an extended out of hours rota covering evenings and weekends may be required. As well as the flexibility to work outside of working hours when required.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
· Being a clinically led organisation
· Quality and safety at the heart of our Trust
· A positive patient experience every time
· A great place to work
· Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
JOB DESCRIPTION:
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
AHP - Return to Practice Job Advert information (Please ask recruiting manager and delete if not appropriate) This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person specification
Experience
Essential criteria
- Recent, significant experience in a relevant IT Support role
- Troubleshooting and resolving IT hardware and software issues
- Configuring, supporting and deploying Microsoft Windows operating systems
- Configuring, supporting and deploying Microsoft Windows based applications, including Office
- Active Directory users and computers
- Equipment relocation & deployment supporting site/dept./office moves
- Providing excellent customer service
Desirable criteria
- IT Support in the NHS
- Microsoft Server based products including Exchange, SCCM, and Group Policies
- McAfee Security Products
- Cisco solutions
- Mobile Device Management
- Citrix Solutions
- Unix, Linux, iOS Operating Systems
Qualifications
Essential criteria
- GCSEs (or equivalent) at grade 5 or above, including Maths and English
- Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT environment
Desirable criteria
- Membership of professional body
- Microsoft Certification (MTA, MCSA, MCSE)
- ITIL v3 Foundation
Knowledge
Essential criteria
- Supporting end user devices in a distributed environment
- Current & Developing trends in IT
- Current Microsoft Products
Desirable criteria
- Prince2
- ITIL v3
- System Security
- NHS IT Systems & Requirements
Skills & aptitudes
Essential criteria
- IT troubleshooting and problem solving skills
- Analytical skills/data analysis
- Excellent customer service skills
- Pleasant disposition
- Ability to communicate complex information regarding IT systems, services, incidents and problems, both verbally and in writing
- Self-Motivated and ability to use own initiative
- Enthusiastic and highly motivated
- Ability to mange own workload
- Ability to exercise individual responsibility and judgement
- Ability to work efficiently and effectively under pressure and to tight deadlines
- Advanced keyboard skills (speed and accuracy)
- Ability to apply correct moving and handling techniques
Other requirements
Essential criteria
- Ability to travel independently of public transport with equipment
- Must be willing to participate in an out of hours on-call service if required
- Willing to work in a flexible and dynamic manner
Desirable criteria
- Driving license and use of own vehicle
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrew Pescod
- Job title
- IT Delivery Manager
- Email address
- [email protected]
- Telephone number
- 01228 60 3820
If you have problems applying, contact
- Address
-
South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
- Telephone
- 01228936281
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