Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: To be able to work a rota giving a 24/7 service
- Hours
- Part time - 30 hours per week (To be able to work a rota giving a 24/7 service)
- Job ref
- 262-A-26-8155424
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Accident & Emergency, Cumberland Infirmary
- Town
- Carlisle
- Salary
- £25,760 - £27,476 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 13/08/2026 23:59
Employer heading
A&E Receptionist
NHS AfC: Band 3
Job overview
A&E Receptionist, Part time, 36 hours, Emergency Care, CIC –covering a 24/7 rota.
Care Group: Emergency Care Collaborative
A self-motivated A&E Receptionist is required to join the Emergency Care Team, supporting clinical staff within the function.
Essentially you will have good IT skills and be able to demonstrate a high degree of customer care skills. It is essential that you can apply good judgement skills while under pressure and be able to empathise with our patients. Experience of working in healthcare setting would therefore be desirable but not essential.
You must have excellent written and verbal communication skills, be able to work as a team player, but have the ability to work on your own initiative, under pressure whilst remaining calm.
You must be able to assist in covering a 24/7 rota, sometimes at short notice, working 12-hour and/or 6-hour shifts
Main duties of the job
Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the Emergency Department by assisting nursing staff with non-nursing duties. Deal with enquiries from patients, medical staff and the general public.
Provision of a 24-hour service to include resuscitation, assessment and treatment of acute illness and injury in patients of all ages by appropriately trained experienced staff, according to current national and local standards, and onward referral of patients as appropriate. Call-out facilities to provide emergency care at the site of a major disaster and a decontamination facility are also available with relevant training for staff.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
· Being a clinically led organisation
· Quality and safety at the heart of our Trust
· A positive patient experience every time
· A great place to work
· Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person specification
Skills and Aptitudes
Essential criteria
- Good observation skills.
- Effective communication and interpersonal skills.
- To be able to work under pressure
- To be able to work as part of a team
- To be able to work on your own
- To be able to make decisions
Qualifications
Essential criteria
- GCSE English Language and Maths (minimum C grade) or equivalent
- NVQ 3 in Customer Care and/or Administration
Desirable criteria
- Essential IT skills (EITS) or equivalent
Knowledge
Essential criteria
- Patient confidentiality.
- Equality issues.
Desirable criteria
- Data Protection Act
- Medical Terminology
Experience
Essential criteria
- Recent office/reception employment.
- Use of a computer – proven IT skills.
- Data input to a high level of accuracy.
Desirable criteria
- Reception duties.
- Previously worked in a healthcare environment.
Other requirments
Essential criteria
- To be able to provide 24/7 shift cover on a rota system
- Flexible over working hours
- To be able to cover at short notice for colleagues absences
Personal Circumstances
Essential criteria
- Empathy
- Motivation
- Enthusiasm
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nurse In Charge
- Job title
- Sister
- Email address
- [email protected]
- Telephone number
- 01228814490
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