Job summary
- Main area
- 201055 CIC Radiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9-5)
- Job ref
- 262-A-24-6034892-A
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Cumberland Infirmary
- Town
- Carlisle
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 09/05/2024 23:59
Employer heading
Appointments Supervisor
NHS AfC: Band 3
Job overview
Appointments Supervisor, Band 3, Cumberland Infirmary, Carlisle.
37.5 hours per week
Based at Cumberland Infirmary, Carlisle, we are seeking a motivated Appointments Supervisor to join our friendly, supportive and hardworking team in the Radiology Department.
The post will be based at Cumberland Infirmary, Carlisle but the post holder (as with all of our posts) may be required to work at other sites within the Trust.
The post holder will be expected to be flexible and open to changes, to identify opportunities for improvement and to play an active role in developing, implementing and sustaining improvements to working practices and patient services.
Main duties of the job
The purpose of the Appointments Supervisor is to provide administrative support within the busy Radiology (X-ray) Department, the work includes reception duties, managing patient appointments, answering patient enquiries, image and medical records handling, use of computers and data input. The Appointment Supervisors are involved in liaising with many NHS professionals, support staff and the general public to ensure an efficient and effective service.
You will be a positive, versatile and helpful team-worker, literate and methodical, with excellent communication skills, able to relate well to people and put them at ease. You must be educated to GCSE level or equivalent.
Flexibility with regard to days and hours, plus experience in an office environment are essential – this post may include weekend and evening work based on service need.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- GCSE English or equivalent
- NVQ 3 in administration or equivalent
Desirable criteria
- ECDL or equivalent
Knowledge
Essential criteria
- General administration procedures and systems
- Health records
- Information governance
- Data protection act and other relevant legislation
- Appointment booking experience
- Knowledge of waiting list management
Desirable criteria
- Patient administration systems
- Radiology Identification procedures
- Basic knowledge of IR(ME)Regulations
Skills and Aptitudes
Essential criteria
- Excellent communication skills, written and verbal
- Standard keyboard skills
- Accuracy and attention to detail
- Able to work without direct supervision
- Able to work as a team member
- Able to prioritise work load and meet deadlines
- Must be able to work in a fast paced environment
- Must have flexible approach to work and be able to work unsupervised and use own initiative
- Computer literate
- Excellent organisational and time management skills with the ability to prioritise tasks.
Desirable criteria
- Leadership skills
Personal Circumstances
Essential criteria
- Professional approach
- Enthusiastic and willing to learn
- Willingness to actively suggest areas for service development
Other requirements
Essential criteria
- Flexible approach to working patterns
- Professional in appearance and manner
- Support equality and value diversity
- Promote equality and value diversity (Level 3)
Employer certification / accreditation badges
.png "Better Health - Silver")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Susan Austin
- Job title
- Radiology Admin Lead/Management PA
- Email address
- [email protected]
- Telephone number
- 01228616814
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