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Job overview

North Cumbria Integrated Care Trust (NCIC)  is looking to appoint volunteers to provide support and information to patients, family, friends, carers and staff at the Macmillan cancer information & support centre.

Must be 18 years or over to apply

A volunteer is a valued member of North Cumbria Integrated Care NHS Foundation Trust and it is expected that volunteers will:

• Abide by the Trust values whilst volunteering for the Trust: Kindness, Respect, Ambition and Collaboration.
• Volunteers are also representative of Macmillan Cancer Support and, as such, must uphold Macmillan values.
• Volunteer within the guidelines agreed by the named staff members for the placement.
• To carry out their duties with consideration and respect to all patients, staff, and the general public at all times.
• To maintain confidentiality at all times, whilst on placement and once the placement is complete. Confidentiality applies other than awareness of a safeguarding issue which must be reported, in confidence, to the Volunteer Lead only. Training will be given.
• To maintain good standards of communication with patient, staff and the general public at all times
• To comply with the Trust’s Health & Safety Policy and other policies provided to the volunteer at the commencement of their placement.
• To attend all training deemed by the Trust to be essential to the volunteering role, in a timely manner.

Main duties of the job

• Providing an active listening service
• Answering the telephone and taking clear messages with the name and telephone number of the caller, responding appropriately to requests for information and / or support
• Responding appropriately/returning calls and messages left via voicemail when the service is closed
• Responding appropriately to emails, those who feel comfortable doing so
• Providing information booklets, leaflets and printouts where appropriate
• Appropriate referral to Welfare Rights/Benefits Adviser, collecting information necessary to facilitate such a referral
• Signposting or referring service users to other services and sources of appropriate support and information specific to their identified needs
• Updating the Information service stock and resources when necessary
• Ensuring adequate supply of information resources for every step in the pathway, including written and electronic
• Ensuring supply of stock for signposting of services such as third sector organisations and support groups
• Undertaking outreach tasks where appropriate, in conjunction with Service Manager
• Helping to maintain the Macmillan electronic data collection system
• Taking part in the services regular team meetings and training events
• Other tasks in response to service need, identified and supported by the Service Manager and via the Volunteers’ monthly meeting

Working for our organisation

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust’s sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.