Job overview

Step Into a role that makes a difference: Become a Hub Coordinator in our Copeland ICC Team.

Are you good at talking to people? Do you have experience in call handling or customer service? Then this is the role for you. Our Hub Coordinators provide both patients and health professionals with a central point of contact. As a Hub Coordinator, your main duty will be answering phone calls and documenting essential details to ensure the coordination of care for ICC patients. This role offers a fast-paced but supportive environment that is key to helping our patients receive the care they need. No previous NHS experience is required, and our Senior Hub Coordinators will work with you to develop your skills and help you gain new ones in a healthcare environment. The position is based at Celator Moor Health Centre alongside our Copeland Community Nursing and Community Rehabilitation Teams.

Main duties of the job

We are really excited about these appointments because we know the positive difference Hub Coordinators will make—for patients, their families, and the teams you will be working alongside.

The recruitment event will be an excellent opportunity to chat with us, find out more about the role, and see if it’s the right fit for you. You’ll be able to understand what the role involves and have the chance to promote yourself without the formality of a traditional interview.

As part of the post you will: 

• Answer telephone calls as appropriate following service protocols.

• Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately.

• Communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations.

• Prioritise calls requiring immediate attention.

• Recognise and action needs of callers and GP’s requiring other services e.g. Mental Health Crisis Intervention team, Social Services and Third Sector.

• Prepare reports and letters in relation to patient care.

• Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary.

• Provide general and administrative support to the team.

• Arrange and support meetings, take minutes and/or action notes.

• Collect patient feedback, comments and complaints.

• Carry out health and safety tasks as directed by the Senior Hub Coordinator.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria.  The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.