Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Rotational)
- Job ref
- 331-7432849-UHMB-A
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Lancaster Infirmary
- Town
- Lancaster
- Salary
- £28,392 - £31,157 n/a
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
CPCC Supervisor
NHS AfC: Band 4
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An opportunity has arisen for a highly motivated and enthusiastic individual to lead the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster.
Main duties of the job
The Supervisor plays a pivotal role in ensuring the effective delivery of operational services through direct oversight, staff support, and adherence to organisational standards. The Supervisor is responsible for maintaining service continuity, promoting a safe and productive working environment, and ensuring that staff are equipped and supported to deliver high-quality care and outcomes.
Key responsibilities include coordinating daily activities, monitoring performance, managing incidents, and facilitating communication across teams. The Supervisor also plays a critical role in upholding governance, ensuring compliance with policies and procedures, and contributing to workforce development through training and mentorship.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
Ensure the smooth running of day-to-day operational processes, maintaining service delivery in line with organisational standards and policies
Provide direct supervision, guidance and support to staff, ensuring appropriate delegation of tasks and promoting a positive working environment.
Monitor staff performance and contribute to the appraisal process and development planning
Ensure adherence to organisational protocols, including health and safety, safeguarding and data protection
Person specification
Education and qualifications
Essential criteria
- Educated to GSCE Level or equivalent to include English Language and Maths
- Computer literate including qualification or experience in Office 365
- NVQ in Business Admin or equivalent
Skills
Essential criteria
- Excellent communication and inter-personal skills
- Understanding of patient and staff confidentiality protocols
- Ability to prioritise own workload and that of the team
- Ability to use own initiative
- Effect time management - working to deadlines
Experience
Essential criteria
- Considerable Health Care Booking Systems
- Supervisory experience
- Understand to a high level Lorenzo and eRS computer systems
Personal qualities
Essential criteria
- Ability to form and develop effective working relationships
- Ability to adopt a flexible approach when required by the needs of the service
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Andrea Nightingale
- Job title
- CPCC Business Manager
- Email address
- [email protected]
- Telephone number
- 01539 716840
If you have problems applying, contact
- Address
-
Level 1
Fusion House
Evolution Park
Blackburn
Lancashire
BB1 2FD
- Telephone
- 03033 301 033
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