Job summary
- Main area
- ILD
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed Term 12 month post)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 331-8037845-UHMB
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Lancaster Infirmary
- Town
- Lancaster
- Salary
- £28,392 - £31,157 per annum, pro rata
- Salary period
- Yearly
- Closing
- 20/07/2026 23:59
Employer heading
ILD Patient Navigator
NHS AfC: Band 4
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has arisen for a 12-month fixed-term Patient Navigator to support the development and coordination of a regionally integrated Interstitial Lung Disease (ILD) service. This role will contribute to improving patient experience, clinical outcomes, operational efficiency, and data-driven service delivery.
Working within a specialist multidisciplinary team, the post holder will play a key role in coordinating and managing the ILD patient pathway. This will include tracking patient progress across all stages of care, including the diagnostic phase, proactively pursuing results, and ensuring timely and appropriate follow-up to minimise delays and support high-quality, patient-centred care.
Main duties of the job
· Interact with MDT Clinical Teams regarding urgent admissions, outpatient appointments and concerns expressed by patients/relatives and General Practitioners. Communicate with General Practitioners as to the appropriate course of action, i.e. admission or available clinic appointments.
· Deal with enquires and problems encountered in the tracking of the patient pathway, communicating with all agencies, which includes taking the appropriate action escalating to the appropriate person as and when required.
· Ensure timely return of investigations/reports requested by medical staff. Liaising with all staff concerned e.g. medical, nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre, Pathology Department and Management etc.
· Chase out-standing results and if necessary, liaise with outpatient booking teams to amend patient appointments, making sure follow-up appointments following investigations are arranged where necessary.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Personal Qualities
Essential criteria
- Ability to work under minimal supervision.
- Demonstrates a commitment to team working.
- Evidence of continuing to update knowledge and personal development.
- Demonstrates a willingness to change as the role evolves.
- Ability to travel cross bay.
- Self motivated.
- Attention to detail.
- Cooperative, flexible, enthusiastic, approachable and friendly.
- Excellent communication skills
- Clear understanding of patient confidentiality.
Desirable criteria
- Awareness of audit procedures.
Education and Qualifications
Essential criteria
- Good standard of general education including GCSE Maths and English or equivalent.
- ECDL or recognised experience.
- Evidence of ongoing personal development.
Experience
Essential criteria
- Guidance Score Experience of undertaking a range of administrative duties.
- Experience of using MS Office Systems.
- Knowledge and use of medical terminology.
- Word processing skills.
- Knowledge of NHS data definitions relating to Cancer Standards and Cancer Waiting Times.
Desirable criteria
- Previous NHS experience.
- Experience of using a Patient Database.
- Experience of working with spreadsheets and databases.
Skills, ability and knowledge
Essential criteria
- Knowledge of data protection issues and the requirement for confidentiality.
- Evidence of good, clear communication skills and ability to use tact and diplomacy when speaking to patients.
- Proficiency in English language.
- Demonstrates a high level of motivation.
Desirable criteria
- Awareness of quality management systems.
- Awareness of H&S issues.
- Knowledge of national performance targets, choose and book, access plans and governance issues.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Feeney
- Job title
- Directorate Manager
- Email address
- [email protected]
- Telephone number
- 07855092009
- Additional information
We would encourage interested applicants to make contact.
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